Donation Processor: Fast-Paced Retail Sorting & Pricing

Goodwill of the Finger Lakes; Village of Brockport (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Wares Processor to prepare donated items for our retail stores, helping fund community programs and services across our region. You will sort and price merchandise, tag and label items, meet production goals, stock floors, and deliver friendly customer service while maintaining safe, clean work areas and cooperating with the store team.

This role regularly interacts with customers, supports colleagues, and adapts to varying donation flows, holidays, and

Qualifications

• High school diploma or GED preferred.
• Retail or production experience preferred, but not required.
• Ability to communicate clearly with customers and coworkers.
• Basic reading and writing skills for policies, labels, and routine reports.
• Willingness to learn, receive feedback, and contribute ideas.

Responsibilities

• Sort and assess hard line products (housewares, décor, small appliances, and more) based on quality standards.
• Price, tag, and label merchandise accurately using our established pricing guides.
• Meet daily and bi-weekly production goals by efficiently processing items.
• Maintain strong knowledge of hard line merchandise and continuously build product expertise.
• Stock and organize merchandise on the sales floor as needed.
• Provide friendly, respectful customer service and assist with customer concerns in accordance with store policies.
• Keep workstations, sales areas, and shared spaces clean, safe, and organized.
• Follow all safety procedures when handling merchandise and equipment.
• Work collaboratively as a positive, supportive member of the store team.
• Assist with additional duties as assigned and cross-train in other areas as needed.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Wares Processor to prepare donated items for our retail stores, helping fund community programs and services across our region. You will sort and price merchandise, tag and label items, meet production goals, stock floors, and deliver friendly customer service while maintaining safe, clean work areas and cooperating with the store team.

This role regularly interacts with customers, supports colleagues, and adapts to varying donation flows, holidays, and