Donation Processing & Guest Service Specialist

The Salvation Army USA Central Territory; Plainwell (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory in Plainwell, MI is seeking a part-time Donation Processing Associate. You’ll greet donors, process donations, and maintain an organized donation area, with a schedule of 25 hours per week including evenings, weekends, and holidays as scheduled.

You’ll receive paid training on the donation process and store procedures, with ongoing coaching from store leadership. This role offers mission-driven work, team support, and employee discounts.

Qualifications

• Customer-focused donor service skills

Responsibilities

• Greet donors and assist as needed
• Process and track donations accurately
• Maintain a clean and organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard donated materials and equipment
• Report complaints, damages, or injuries in the donation area
• Guide donors on acceptable materials and provide pickup information for heavy items

Skills

Customer service

Donations processing

Job description

The Salvation Army USA Central Territory in Plainwell, MI is seeking a part-time Donation Processing Associate. You’ll greet donors, process donations, and maintain an organized donation area, with a schedule of 25 hours per week including evenings, weekends, and holidays as scheduled.

You’ll receive paid training on the donation process and store procedures, with ongoing coaching from store leadership. This role offers mission-driven work, team support, and employee discounts.