Donation Processing & Donor Support Specialist

Mykroc; Rockford (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, &

Vision & hearing coverage

Employer-paid life and AD&D insurance

Long-term disability coverage

Voluntary life, short-term disability

Paid vacation, sick time, holidays

Flexible spending accounts

403(b) retirement plan

Employer-funded pension plan

Job summary

The Salvation Army Thrift Store in Rockford, IL is seeking a Donation Attendant to greet donors, process donations, and maintain the donation area. This role blends customer service with hands-on donation handling and contributes to community programs.

Training is provided, with ongoing coaching and opportunities to build retail and customer service skills. Flexible schedules include evenings and weekends to support donations and pickups.

Qualifications

• High School Diploma or actively pursuing education.
• Strong English communication skills for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Must be available for a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Education

High School Diploma or currently pursuing

Tools

Basic computer skills

Job description

The Salvation Army Thrift Store in Rockford, IL is seeking a Donation Attendant to greet donors, process donations, and maintain the donation area. This role blends customer service with hands-on donation handling and contributes to community programs.

Training is provided, with ongoing coaching and opportunities to build retail and customer service skills. Flexible schedules include evenings and weekends to support donations and pickups.