Donation Processing & Donor Service Associate

The Salvation Army North & Central Illinois Division; Rockford (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, prescription drug coverage

Pension plan for eligible employees

Paid vacation, sick time, and holidays

Flexible spending accounts

Job summary

The Salvation Army North & Central Illinois Division is seeking a Donation Attendant at our Rockford thrift store location. In this role you will warmly engage donors, process donations, and help keep the donation area organized to support our community programs.

You will participate in hands-on training and work as part of a team that values mission-driven work, reliability, and customer service excellence.

Qualifications

• Customer service experience helpful
• Ability to handle donations accurately
• Attention to detail in processing items

Responsibilities

• Greet donors and provide assistance
• Process and track donations accurately
• Maintain a clean donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive
• Support production processes as needed
• Safeguard all donated materials and equipment
• Report any complaints, damage, or injuries in the donation area
• Guide donors on acceptable materials and pickup services for heavy items

Job description

The Salvation Army North & Central Illinois Division is seeking a Donation Attendant at our Rockford thrift store location. In this role you will warmly engage donors, process donations, and help keep the donation area organized to support our community programs.

You will participate in hands-on training and work as part of a team that values mission-driven work, reliability, and customer service excellence.