Donor Experience Associate — Thrift Store

The Salvation Army USA Central Territory; Loves Park (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation

Sick time

Holidays

Life insurance (voluntary)

403(b) retirement savings plan

Employee discount

Employee assistance program

Pension plan

Job summary

The Salvation Army Thrift Store in Loves Park, IL is seeking a friendly Donation Attendant to greet donors, process donations, and keep the donation area organized. This part-time role involves customer service, accurate handling of items, and supporting our mission in the community.

You will work 24 hours per week, including evenings and weekends as scheduled, with paid time off and optional benefits. Training is provided to learn store procedures, safety practices, and pickup guidance for

Qualifications

• Customer service oriented role requiring friendly interaction with donors.
• Ability to process and track donations accurately and efficiently.
• Maintain a clean, organized donation area and follow center policies.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Customer service

Donations processing

Team player

Communication

Job description

The Salvation Army Thrift Store in Loves Park, IL is seeking a friendly Donation Attendant to greet donors, process donations, and keep the donation area organized. This part-time role involves customer service, accurate handling of items, and supporting our mission in the community.

You will work 24 hours per week, including evenings and weekends as scheduled, with paid time off and optional benefits. Training is provided to learn store procedures, safety practices, and pickup guidance for