Donation Processing Associate

The Salvation Army North & Central Illinois Division; Rockford (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, prescription drug coverage

Pension plan for eligible employees

Paid vacation, sick time, and holidays

Flexible spending accounts

Job summary

The Salvation Army North & Central Illinois Division is seeking a Donation Attendant at our Rockford thrift store location. In this role you will warmly engage donors, process donations, and help keep the donation area organized to support our community programs.

You will participate in hands-on training and work as part of a team that values mission-driven work, reliability, and customer service excellence.

Qualifications

• Customer service experience helpful
• Ability to handle donations accurately
• Attention to detail in processing items

Responsibilities

• Greet donors and provide assistance
• Process and track donations accurately
• Maintain a clean donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive
• Support production processes as needed
• Safeguard all donated materials and equipment
• Report any complaints, damage, or injuries in the donation area
• Guide donors on acceptable materials and pickup services for heavy items

Job description

Location: Rockford, IL

Pay: $16.00 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled]

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You’ll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!