Donation Processing & Donor Services Associate

Kroc Center; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation, sick time, and holidays

Optional life insurance

403(b) retirement savings plan

Access to voluntary benefit options

Employer funded pension plan

Job summary

The Salvation Army Thrift Store in Madison, WI is hiring a Donation Attendant to greet donors, process donations, and maintain a welcoming donation area. This role blends customer service with donation processing to support community programs.

You’ll work 24 hours per week, including evenings and weekends, with paid time off and access to benefits. Training is provided, and you’ll join a mission-driven team focused on helping neighbors through donations and retail activities.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

English communication

Basic computer skills

Basic math skills

Flexible schedule

Education

High School Diploma or currently pursuing

Job description

The Salvation Army Thrift Store in Madison, WI is hiring a Donation Attendant to greet donors, process donations, and maintain a welcoming donation area. This role blends customer service with donation processing to support community programs.

You’ll work 24 hours per week, including evenings and weekends, with paid time off and access to benefits. Training is provided, and you’ll join a mission-driven team focused on helping neighbors through donations and retail activities.