Donation Processing & Donor Service Associate

Kroc Center; Southfield (MI); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Southfield is seeking a Donation Attendant to greet donors, process donations, and maintain a clean donation area. The role combines customer service with hands-on donation processing to support community programs.

You will work part-time, including evenings, weekends, and holidays, with paid training and ongoing coaching from store leadership. Strong English communication and a flexible attitude are essential.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Donor service

Customer service

English communication

Basic math

Basic computer skills

Flexible schedule

Background check

Education

High School Diploma or pursuing

Job description

The Salvation Army Thrift Store in Southfield is seeking a Donation Attendant to greet donors, process donations, and maintain a clean donation area. The role combines customer service with hands-on donation processing to support community programs.

You will work part-time, including evenings, weekends, and holidays, with paid training and ongoing coaching from store leadership. Strong English communication and a flexible attitude are essential.