Donation Processing & Donor Service Associate

The Salvation Army North & Central Illinois Division; Ames (IA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Voluntary Life Insurance

Pension & 403(b)

12 Sick Days

10 Vacation Days

8 Paid Holidays

Employee Discount

Job summary

The Salvation Army North & Central Illinois Division in Ames, IA is seeking a part-time Donation Attendant to greet donors, process donations, and maintain an orderly donation area. You will support truck loading/unloading, perform power sorting as needed, and assist with production duties to help fund community programs.

Paid training is provided, with ongoing coaching and opportunities to build retail and customer service skills in a mission-driven environment.

Qualifications

• Must be able to greet donors and provide assistance.
• Accurately process and track donations.
• Maintain a clean, organized donation area.
• Safeguard donated materials and equipment.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive where applicable.
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and pickup services for heavy items.

Skills

Customer service

Donation processing

Safety awareness

Teamwork

Flexible scheduling

Job description

The Salvation Army North & Central Illinois Division in Ames, IA is seeking a part-time Donation Attendant to greet donors, process donations, and maintain an orderly donation area. You will support truck loading/unloading, perform power sorting as needed, and assist with production duties to help fund community programs.

Paid training is provided, with ongoing coaching and opportunities to build retail and customer service skills in a mission-driven environment.