Donation Processing Associate

The Salvation Army North & Central Illinois Division; Oak Lawn (IL); On-site; USD 35,464 - 40,884; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Store Backroom Attendant in Oak Lawn, IL. You will be the first point of contact for donors, handling customer service, donations processing, and keeping the area organized.

This full-time role (40 hours weekly) involves greeting donors, sorting and tracking donations, maintaining a clean donation area, and guiding donors on items and pickup services. Training provided, with opportunities to contribute to community programs.

Qualifications

• Experience in a customer-facing role.
• Ability to process donations accurately.
• Maintain a clean and well-organized donation area.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Customer service

Donation processing

Organization

Safety awareness

Job description

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Location: 8732 S Cicero Ave Oak Lawn, IL 60453

Pay Rate: $17.05

Status: Full Time / 40 Hours Weekly

About The Role

Join our team as a Store Backroom Attendant where you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

Key Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items