Donation Processing & Customer Service Trainee

Goodwill Industries of Southern New Jersey and Phi; Point Pleasant (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Prescription benefits

Dental coverage

Vision coverage

Life insurance

Paid time off & holidays

Discounts

Job summary

Goodwill Industries of Southern New Jersey and Phi in Point Pleasant, NJ is seeking a versatile team member for a full-time/part-time role. You will process donations, assist customers, operate forklift equipment, and help maintain a clean, organized donations area.

Responsibilities include cross-training, labeling outgoing shipments, loading furniture, and ensuring safety compliance. Flexible schedule, strong customer service, and reliability are essential.

Qualifications

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Reliability The trait of being dependable and trustworthy.
• Safety Awareness Ability to identify and correct conditions that affect employee safety.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Accountability Ability to accept responsibility and account for his/her actions.
• Working Under Pressure Ability to complete assigned tasks under stressful situations.
• Ability to pass a training certification class if needed for double stacker. Demonstrate knowledge and ability to operate pump jack and/or double stacker.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Ability to be flexible and assist other areas of the store when needed.
• Vision corrected to within normal limits. Sense of sound (ability to hear donation bell). Sense of touch.
• Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Accepts all donations from customers and provides a positive customer experience using the following steps: Must be at donors vehicle within 30 seconds of arrival; Smile and make eye contact with every donor; Wear Personal Protective Equipment and follow dress code at all times; Keep the donations area clean and organized; Greet every donor and acknowledge those waiting; Always go above-and-beyond for our donors; Offer every donor a receipt at the beginning of each donation; Assist with every donation; Treat every donation with respect; Thank every donor for supporting our free job training and education initiatives.
• Will receive cross-training as Barcoder and Processor Trainee to promote individual employee growth and maintain company productivity.
• Responsible for correctly labeling outgoing gaylords.
• Maintains the placement of all merchandise and maintains the organization of the production room. Sorts donations into correct categories as directed.
• Assists customers with loading furniture or other items. Presents and obtains customer signature on waiver for furniture purchases.
• Assists with sale tickets and sold signs for furniture, electrical, and other large items.
• Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.
• Operates pallet jack, sit-down and/or standing forklift safely.
• Conducts daily safety inspection on all company owned equipment including sit-down and standing forklifts.
• Reports all non-employee and employee injuries in a timely by notifying store manager.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Ensures work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards.
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Skills

Customer Service

Reliability

Safety Awareness

Honesty/Integrity

Accountability

Working Under Pressure

Communication

Flexibility

Physical Ability

Forklift Operation

Tools

Pallet jack

Forklift operation

Job description

Goodwill Industries of Southern New Jersey and Phi in Point Pleasant, NJ is seeking a versatile team member for a full-time/part-time role. You will process donations, assist customers, operate forklift equipment, and help maintain a clean, organized donations area.

Responsibilities include cross-training, labeling outgoing shipments, loading furniture, and ensuring safety compliance. Flexible schedule, strong customer service, and reliability are essential.