Donation Processing & Customer Experience Trainee

Goodwill Industries of Southern NJ and Philadelphia; Point Pleasant (NJ); On-site; USD 18,000 - 22,000; Full time

Job summary

Goodwill Industries of Southern NJ and Philadelphia is seeking a reliable Donation Handler in Point Pleasant, NJ. The role focuses on delivering a positive donor experience, labeling items correctly, and maintaining an organized donations area.

You will assist with loading, help ensure safety, and participate in cross-training opportunities to support growth. The position requires professional etiquette, strong teamwork, and the ability to follow all policies.

Qualifications

• Excellent customer service skills and a positive attitude.
• Ability to follow policies and safety procedures.
• Reliable and trustworthy with a strong work ethic.
• Ability to work flexible hours, including weekends.
• Strong communication and teamwork.

Responsibilities

• Greet and assist donors; accept donations and provide a receipt.
• Label outgoing donations and maintain accurate carton documentation.
• Keep donation area clean, organized, and hazard-free.
• Assist customers with loading furniture or large items.
• Operate pallet jack, forklift, and other equipment safely.
• Conduct daily safety inspections on equipment and report issues.
• Ensure compliance with safety rules and wear PPE.
• Support loading/unloading as needed and help maintain production areas.

Skills

Customer service

Safety awareness

Reliability

Honesty/Integrity

Accountability

Tools

Pallet jack

Forklift

Job description

Goodwill Industries of Southern NJ and Philadelphia is seeking a reliable Donation Handler in Point Pleasant, NJ. The role focuses on delivering a positive donor experience, labeling items correctly, and maintaining an organized donations area.

You will assist with loading, help ensure safety, and participate in cross-training opportunities to support growth. The position requires professional etiquette, strong teamwork, and the ability to follow all policies.