Donation Processing & Customer Service Associate (Part-Time)

salvarmycareers; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Portage, MI is seeking a Donation Processing Associate to greet donors, process donations, and keep a welcoming, organized donation area. This part-time role includes evenings, weekends, and holidays as scheduled, with paid training and ongoing coaching from store leadership to build retail and customer service skills.

You will handle donation sorting and unloading, safeguard materials, guide donors on acceptable items, and provide pickup information for heavy

Qualifications

• High School Diploma or currently pursuing
• Strong English communication for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Greet donors and offer assistance
• Process and track donations accurately
• Maintain a clean and organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

English communication

Basic computer skills

Basic math

Flexible schedule

Education

High school diploma

Job description

The Salvation Army Thrift Store in Portage, MI is seeking a Donation Processing Associate to greet donors, process donations, and keep a welcoming, organized donation area. This part-time role includes evenings, weekends, and holidays as scheduled, with paid training and ongoing coaching from store leadership to build retail and customer service skills.

You will handle donation sorting and unloading, safeguard materials, guide donors on acceptable items, and provide pickup information for heavy