Donation Operations & Donor Experience Specialist

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 27,000 - 35,000; Full time

Job summary

A nonprofit organization in Waterloo, Iowa, is seeking a Donation Attendant to provide exceptional customer service to donors and manage the donation process. The role includes sorting and receiving donations while ensuring safety and compliance with company standards. Qualified candidates should possess strong communication skills, a valid driver's license, and the ability to lift up to fifty pounds. This position may require weekend work during peak donation seasons and will involve travel to various locations.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must be willing to work weekends during high volume season.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Reliable transportation and ability to work flexible schedule.

Responsibilities

• Provide world-class customer service to donors.
• Receive and sort donations while adhering to company guidelines.
• Travel to assigned donation-drive trailers to perform daily operations.
• Execute donation receiving procedures accurately and professionally.

Skills

Effective written and verbal communication skills

Positive attitude

Good judgment and discretion

Education

High School Diploma or Equivalent preferred

Job description

A nonprofit organization in Waterloo, Iowa, is seeking a Donation Attendant to provide exceptional customer service to donors and manage the donation process. The role includes sorting and receiving donations while ensuring safety and compliance with company standards. Qualified candidates should possess strong communication skills, a valid driver's license, and the ability to lift up to fifty pounds. This position may require weekend work during peak donation seasons and will involve travel to various locations.