Donation Intake & Donor Relations Coordinator

Freedom House, Greensboro NC; Greensboro (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Freedom House Thrift in Greensboro is seeking a friendly Intake Processor to manage donation intake at the Battleground Avenue location. You will greet donors, accept and sort donations, and keep the intake area organized and welcoming.

This role requires physical stamina to lift up to 40 pounds, the ability to stand for long periods, and excellent communication to explain donation guidelines with tact. Previous customer service or donation processing is a plus, and you must be at least 16 years

Qualifications

• Must be at least 16 years old.
• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills with donors.
• Ability to stand for extended periods and lift items weighing up to 40 pounds.
• A passion for the mission of Freedom House Thrift and a commitment to serving others in a Christian environment.
• Prior experience in customer service, retail, or donation processing is a plus.

Responsibilities

• Greet donors warmly and provide excellent customer service to ensure a positive and welcoming experience.
• Accept, sort, and organize donations, maintaining a clean and efficient intake area.
• Clearly explain donation policies to donors, tactfully declining items not in acceptable condition.
• Safely lift and move donations, including furniture, weighing up to 50 pounds.
• Represent the mission and values of Freedom House Thrift in all donor interactions.

Skills

Interpersonal communication

Customer service

Donor relations

Lifting up to 40 pounds

Education

High school diploma or equivalent

Job description

Freedom House Thrift in Greensboro is seeking a friendly Intake Processor to manage donation intake at the Battleground Avenue location. You will greet donors, accept and sort donations, and keep the intake area organized and welcoming.

This role requires physical stamina to lift up to 40 pounds, the ability to stand for long periods, and excellent communication to explain donation guidelines with tact. Previous customer service or donation processing is a plus, and you must be at least 16 years