Donation Intake & Donor Experience Specialist

Freedom-House; Greensboro (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Freedom House Thrift in Greensboro is seeking a Donation Intake Processor for the Battleground South store at 2811 Battleground Avenue. You will greet donors, accept and sort donations, and maintain a welcoming, organized intake area.

This role requires lifting up to 50 pounds, strong interpersonal skills, and the ability to decline donations tactfully while upholding the mission with grace. Flexible FT/PT shifts and weekend hours help support the shop and the community.

Qualifications

• Must be at least 16 years old.
• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills with donors.
• Ability to stand for extended periods and lift items weighing up to 40 pounds.
• Prior experience in customer service, retail, or donation processing is a plus.

Responsibilities

• Greet donors warmly and provide excellent customer service to ensure a positive and welcoming experience.
• Accept, sort, and organize donations, maintaining a clean and efficient intake area.
• Clearly explain donation policies to donors, tactfully declining items that are not in acceptable condition or that the store cannot accept.
• Safely lift and move donations, including furniture, clothing, and other items, weighing up to 50 pounds.
• Represent the mission and values of Freedom House Thrift in all donor interactions, fostering goodwill and long-term support for the ministry.
• Keep the intake area well-organized, clean, and free of clutter to promote safety and efficiency in daily operations.

Skills

Interpersonal skills

Communication skills

Customer service

Physical stamina

Stand for long periods

Education

High school diploma or equivalent

Job description

Freedom House Thrift in Greensboro is seeking a Donation Intake Processor for the Battleground South store at 2811 Battleground Avenue. You will greet donors, accept and sort donations, and maintain a welcoming, organized intake area.

This role requires lifting up to 50 pounds, strong interpersonal skills, and the ability to decline donations tactfully while upholding the mission with grace. Flexible FT/PT shifts and weekend hours help support the shop and the community.