Donation Express Attendant

goodwillmiddletn; Franklin (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries in Franklin, TN is seeking a Donation Express Attendant to greet donors, issue receipts, unload donations, and maintain a clean, organized DEC area.

You will sort donations, record items, and assist with daily donation summaries, following policies and coordinating with the DEC team. Ability to lift 50+ lbs and reliable transportation are required.

Qualifications

• One year of experience working with the public.
• Ability to lift/carry over 50 lbs.
• Read, write, and perform simple addition for paperwork.
• Provide a consistently mature, neat appearance for Goodwill.

Responsibilities

• Provide hospitality and high level of customer service to donors, give receipts, greet donors promptly and cheerfully.
• Attend to donation center hours and open/close on schedule.
• Decline donations when necessary per policy.
• Sort and secure donations as directed by management.
• Record donations and assist with daily donation summaries.

Skills

Lifting 50+ lbs

Customer service

Independence

Reading & basic math

Professional image

Interpersonal skills

Job description

Job Location

Franklin-Grassland DEC

Job Summary

The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Description

Essential Functions

• Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.
• Be prompt and consistent in attendance.
• Work the scheduled hours and open and close the site on schedule.
• Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).
• Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.
• Communicate activity of donation center by calling in donor count every work day.
• Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.
• Assist transportation staff in sweeps and exchange of trailers where applicable.
• Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.
• Attend all mandatory DEC meetings designated by the Supervisor.
• Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.
• Continually and effectively communicate Goodwill's mission to donors.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Other duties as assigned by management.

Minimum Qualifications

Education

None

Experience

One (1) year of experience working with the public is desired.

Knowledge and Skills

• Must be able to lift/carry over 50 lbs.
• Must be able to push/pull loads of over 50 lbs.
• Work with people in a professional manner.
• Must be self-motivated to work independently toward agreed upon goals and objectives.
• Must be able to read, write, and perform simple addition in order to complete required paper work.
• Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.
• Must display the ability to work by one's self without constant supervision.
• Must have ability to understand and recognize the difference between acceptable and unacceptable donations and communicate this to the donor.
• Must provide for own transportation to all assigned donations centers.
• Excellent interpersonal skills with ability to relate well with all people, including clients and employees.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

Experience working outdoors is preferred.