Donation Experience Specialist

Goodwill of the San Francisco Bay; Brentwood (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development

Job summary

Goodwill of the San Francisco Bay in Brentwood, MD is seeking a dedicated team member to lead an excellent customer and brand experience while promoting sales. You will receive donations, label items accurately, and assist customers with loading and unloading.

The role requires following safety rules, operating pallet jack and walkie stacker, maintaining merchandise organization, and supporting other store positions as needed, with reliable attendance and a safety-first mindset.

Qualifications

• Excellent customer service skills.
• Ability to pass forklift certification.
• Ability to speak and read English proficiently.
• Must be at least 18 years old.
• Ability to pass a background check and drug screen.

Responsibilities

• Accept donations and provide outstanding customer service.
• Label Gaylords correctly.
• Provide a receipt to donors.
• Ask about hazardous donations and direct disposal if needed.
• Write up sales tickets and signs for large items.

Skills

Excellent customer service

Forklift certification

English proficiency

Age 18+

Job description

Goodwill of the San Francisco Bay in Brentwood, MD is seeking a dedicated team member to lead an excellent customer and brand experience while promoting sales. You will receive donations, label items accurately, and assist customers with loading and unloading.

The role requires following safety rules, operating pallet jack and walkie stacker, maintaining merchandise organization, and supporting other store positions as needed, with reliable attendance and a safety-first mindset.