Donation Experience Associate

Goodwill Industries International, Inc.; United States; On-site; USD 42,706,000 - 46,838,000; Full time

Benefits offered by this job

Medical Plans (5)

Employer Funded HRA

Dental Plans (3)

Vision Plan

401K

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a store team member to lead an excellent customer and brand experience, promote sales, and receive donations efficiently. You will place items in the production room or sales floor and help customers with loading and unloading donations.

Responsibilities include labeling Gaylords, offering receipts, identifying hazardous donations, writing up sales tickets, and maintaining organized production areas according to the Picture Process Map

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Excellent customer service skills

Forklift certification

English proficiency

18+ age requirement

Background check clearance

Job description

Goodwill of Central and Northern Arizona is seeking a store team member to lead an excellent customer and brand experience, promote sales, and receive donations efficiently. You will place items in the production room or sales floor and help customers with loading and unloading donations.

Responsibilities include labeling Gaylords, offering receipts, identifying hazardous donations, writing up sales tickets, and maintaining organized production areas according to the Picture Process Map