Donation Door Attendant

Goodwill Southwest Florida; Fort Myers (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off

Paid holidays

Employee discounts

Tuition reimbursement

Employee Assistance Program

Job summary

Goodwill Southwest Florida is seeking a friendly Donation Door Attendant to greet donors, receive and record donations, and ensure items are sorted per the Kaizen system. The role emphasizes excellent customer service and maintaining a safe donation area in a part-time, hourly capacity.

The position requires standing for extended periods, ability to lift up to 40 pounds and occasionally 100 pounds, and flexibility in scheduling.

Qualifications

• Greet donors and provide friendly service.
• Record donations and issue receipts.
• Evaluate donations using guidelines.

Responsibilities

• Greet donors with a friendly demeanor.
• Receive donations and record them with receipts.
• Evaluate items and communicate acceptance limits.
• Thank donors and maintain courteous interactions.
• Maintain clean donation areas.
• Sort donations per guidelines and track method.
• Properly sort items into containers and storage.
• Remove unsafe pallets and load trailers safely.
• Follow safety policies and wear PPE.
• Adhere to customer service program and training.
• Maintain attendance and punctuality.
• Support store operations as assigned by supervisors.

Skills

Customer service

Communication

Standing long periods

Donation processing

Education

High school diploma or equivalent

Job description

Job Title: Donation Door Attendant

Employment Type: Part-Time / Hourly

Goodwill Southwest Florida is seeking a Donation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. This position provides excellent customer service to donors, maintains a clean and safe donation area, and ensures donations are processed according to established procedures and guidelines.

Key Responsibilities

• Greet donors and customers with a friendly demeanor, eye contact, and excellent customer service.
• Receive donations by loading items from donor vehicles into hoppers, recording donations, and providing donation receipts.
• Evaluate donations using established guidelines and tactfully communicate when items cannot be accepted.
• Thank donors for their contributions and maintain courteous interactions at all times.
• Maintain clean, neat, and debris-free donation areas both inside and outside the facility.
• Sort donations using the current Track Method and follow all RAW/Outlet sorting and labeling guidelines.
• Properly sort and place pulls, outlet merchandise, recyclable commodities, and other materials into designated containers, hoppers, Gaylords, totes, or assigned locations to support aftermarket operations and minimize disposal expenses.
• Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers.
• Follow all safety policies and procedures, including the use of required personal protective equipment (PPE).
• Practice all aspects of the company's customer service program.
• Follow all company policies and complete required training programs.
• Maintain regular attendance and punctuality according to assigned schedules.
• Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors.

Qualifications

• High school diploma or equivalent preferred.
• Retail and/or stock handling experience preferred.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to use a donation tablet.
• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
• Ability to exercise good judgment, patience, and understanding while providing excellent customer service.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement