Donation Coordinator

MedCure, Inc.; Portland (OR); On-site; USD 28,000 - 30,000; Full time

Job summary

MedCure, Inc. seeks a Donation Coordinator to support donation and end-of-life coordination services. The role focuses on guiding grieving families, aligning with funeral homes and hospice providers, and handling referrals during non-traditional hours.

It requires empathy, reliability, and strong communication. The position is weekend night shift, with structured, protocol-driven tasks performed under supervision.

Qualifications

• Comfort speaking with grieving families.
• Ability to follow structured protocols.
• Experience in regulated customer service, patient intake, healthcare administration or equivalent call center experience preferred.

Responsibilities

• Respond to incoming donor referrals by phone and fax.
• Speak with families to explain the donation process with empathy and clarity.
• Coordinate logistics with funeral homes, hospice programs, and hospitals.
• Enter and maintain accurate donor documentation in internal systems.
• Ensure all required forms and compliance steps are completed.

Skills

Empathy

Communication

HIPAA awareness

Computer skills

Customer service

Protocols

Job description

About this position

Donation Coordinator- Supporting donation and end-of-life coordination services.

Weekend Night ShiftMedCure, Inc. coordinates whole body donations that help physicians train, researchers innovate, and healthcare improve. We work closely with families, hospice providers, and medical institutions to ensure each donor’s decision is handled with dignity, care, and professionalism during a deeply personal time.

This role supports families during donation decisions outside traditional business hours. You will handle incoming referrals, guide grieving families, coordinate with funeral homes and hospice providers, and ensure donation processes are handled with compassion and precision.

This is structured, protocol-driven work performed under supervision. Nights and weekends require emotional steadiness, strong communication skills, and reliability.

What You’ll Do

• Respond to incoming donor referrals by phone and fax
• Speak with families to explain the donation process with empathy and clarity
• Coordinate logistics with funeral homes, hospice programs, and hospitals
• Enter and maintain accurate donor documentation in internal systems
• Ensure all required forms and compliance steps are completed

What This Job Requires

• Comfort speaking with grieving families
• Ability to follow structured protocols
• Strong Computer Skills
• Customer Service Representative, regulated customer service, patient intake, healthcare administration or equivalent call center experience preferred. HIPAA experience a nice to have
• Primarily seated office role
• 10 lb lifting occasionally
• Training will be M-F 9-5:30pm, after completion available shifts include

  Friday- Monday, day and night schedule available. 10hours per day..

Salary Information

$20 - $22Hourly Wage