Donation Coordinator

MedCure, Inc.; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Portland is seeking a Donor Coordinator. The role involves coordinating whole body donation processes while providing support and empathy to grieving families. Candidates should have excellent customer service skills and preferably a background in the medical field. This full-time position requires working from 7:00 PM to 6:00 AM, Monday to Thursday, and Friday to Monday.

Qualifications

• Previous working experience in the medical field preferred.
• Ability to efficiently utilize office machinery.
• Comfortably interact with funeral homes, hospice programs, and hospitals.

Responsibilities

• Answer and respond to all incoming donor referrals, calls, and faxes.
• Counsel grieving families and assist them through the donation process.
• Input all donor information into the company database.

Skills

Customer service

Communication

Empathy

Computer software proficiency

Job description

Job Summary

The Donor Coordinator’s primary responsibility is to coordinate and direct the donation process for whole body donors. The Donor Coordinator will work closely with funeral homes, hospice, and donor families to coordinate care. A Donor Coordinator must possess natural empathy and sincerity to counsel grieving families.

Responsibilities

• Answer and respond to all incoming donor referrals, calls, and faxes.
• Counsel grieving families and assist them through the donation process.
• Input all donor information into the company database, including all forms and charting.
• Work closely with funeral homes and hospice agencies.

Accountability

Donor Coordinators follow routine procedures, established guidelines, or clearly stated standards. Decisions and actions strongly impact the company’s revenue, operations, reputation, and/or customer satisfaction. Coordinators perform work under close supervision and make few independent decisions.

Hours

7:00 PM – 6:00 AM, Monday – Thursday
7:00 PM – 6:00 AM, Friday – Monday

Knowledge and Skills

• Efficiently utilize office machinery.
• Complete tasks using computer software at an average to advanced skill level.
• Provide excellent customer service via all instruments of communication.
• Comfortably interact with funeral homes, hospice programs, and hospitals.
• Previous working experience in the medical field preferred.

Work Environment

• Sitting for extended periods of time.
• Lifting up to 25lbs.
• Speaking English clearly and fluently.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Other