Donation Coordination Specialist - After-Hours & Weekends

Colonial Group; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Colonial Group in Portland, OR, seeks a Donor Coordinator to work with hospital staff and organ procurement organizations to obtain medical information for donor assessment. You will coordinate cases with hospitals, funeral homes, coroner’s offices, and guide donor families through the required paperwork by phone.

The role requires strong data entry, computer skills, and the ability to thrive in a fast-paced, team-based environment.

Qualifications

• High school diploma or equivalent.
• Must type a minimum of 41 words per minute.
• Proficient knowledge of computers and business equipment.
• Experience in an applicable field (e.g. funeral home, emergency dispatcher, crisis hotline, call center, medical assisting, etc.), or completed coursework in health and science fields.

Responsibilities

• Conducts preliminary screening of referrals for potential donation in a timely and professional manner.
• Collects, accurately interprets, and electronically documents donor medical and social history and evaluates eligibility based on policies.
• Screens medical information with Director and/or Medical Director as required.
• Offers the opportunity of donation to potential donor families and completes all necessary paperwork with the legal authorizing person.
• Facilitates the donation process for donor families and recovery teams while providing prompt updates to funeral homes, hospital staff, coroner’s offices, and others as required.
• Liaises with organ teams to facilitate organ, tissue, and/or eye donation.
• Provides after-hours services for internal and external customers.
• Performs other duties as assigned.

Skills

Typing 41 wpm

Computer proficiency

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Associate degree or higher

Certified Tissue Bank Specialist (CTBS)

Job description

Colonial Group in Portland, OR, seeks a Donor Coordinator to work with hospital staff and organ procurement organizations to obtain medical information for donor assessment. You will coordinate cases with hospitals, funeral homes, coroner’s offices, and guide donor families through the required paperwork by phone.

The role requires strong data entry, computer skills, and the ability to thrive in a fast-paced, team-based environment.