Donation Concierge & Customer Care

GOODWILL INDUSTRIES OF CENTRAL FLORIDA; Florida; In loco; USD 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Goodwill Industries of Central Florida is seeking a Donations Attendant to greet customers and donors, process donations, issue receipts, and assist with lifting items. The role involves sorting, pricing wares, and maintaining a clean stockroom and sales floor.

A professional appearance and strong customer service mindset are essential. The position requires basic computer skills and familiarity with barcode scanners.

Competenze

• Previous retail and/or stock handling experience is preferred.
• Basic computer skills and barcode scanning knowledge are required.

Mansioni

• Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Politely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
• Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
• Sort and price hard goods (wares).
• Keep production area clean and safe and other store areas as directed.
• Maintain well groomed appearance and appropriate dress code including name badge and vest.
• Provide general information to customers/donors.
• Assist processors when needed.
• Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
• React calmly and respond to emergency situations.
• Refer all customer/donor complaints to management in a timely manner.
• Perform other duties as assigned by the General Manager.

Conoscenze

Customer service

Stock handling

Retail knowledge

Communication

Safety awareness

Strumenti

Barcode scanner

Descrizione del lavoro

Goodwill Industries of Central Florida is seeking a Donations Attendant to greet customers and donors, process donations, issue receipts, and assist with lifting items. The role involves sorting, pricing wares, and maintaining a clean stockroom and sales floor.

A professional appearance and strong customer service mindset are essential. The position requires basic computer skills and familiarity with barcode scanners.