Donation Center Lead & Training Specialist

Goodwill Manasota, Inc.; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Match

Paid Time Off

Store Discount

Teladoc access

Life Coach

Education Assistance

Wellness Program

Job summary

Goodwill Manasota, Inc. seeks a proactive Keyholder ADC Trainer to join our Royal Palm Beach donation center. This full-time role emphasizes exceptional customer service, team leadership, and smooth daily operations.

You will open/close the site, supervise duties, train staff on processes, and partner with leadership to maintain a welcoming environment while protecting donations and our brand.

Qualifications

• The ability to work independently.
• High school diploma or GED preferred.
• Prior experience in a retail environment preferred.
• Must be willing and able to work days, evenings, and weekends.
• Must be able to perform the essential functions of the job with or without accommodation.

Responsibilities

• Provide world class customer service to all internal and external customers.
• Partner with Leadership team to maintain a high quality donation site to include: overall image, customer service, stewardship of donations, facility security, maintenance, integrity of donor counts, and customer service.
• Opens and closes as required including reporting Team Member absence, assign duties as applicable and complete control of operation functions as assigned.
• Train to master all aspects of the Goodwill process.

Skills

Work independently

Retail experience

Education

High school diploma or GED

Job description

Goodwill Manasota, Inc. seeks a proactive Keyholder ADC Trainer to join our Royal Palm Beach donation center. This full-time role emphasizes exceptional customer service, team leadership, and smooth daily operations.

You will open/close the site, supervise duties, train staff on processes, and partner with leadership to maintain a welcoming environment while protecting donations and our brand.