Donation Center Lead — Customer Experience & Ops

Marion-Goodwill-Industries-Inc; Powell (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Paid time off

Training programs

Wellness services

Job summary

Marion Goodwill Industries in Powell, OH is seeking an experienced Leader to support daily Donation Center Operations while guiding a fast-paced, customer-focused team. You will oversee donation flow, ensure a welcoming donor experience, supervise staff, and maintain safety and logs.

This full-time role offers growth opportunities and a values-driven workplace. Ideal candidates have 2+ years of supervisory experience, a high school diploma or GED, strong communication, and the ability to lift up

Qualifications

• 2+ years of leadership or supervisory experience (retail preferred).
• High school diploma or GED required.
• Strong communication, problem-solving, and leadership skills.
• Ability to work flexible schedules, including evenings and weekends.
• Reliable transportation and commitment to a drug-free workplace.
• Comfortable standing, bending, and lifting up to 40 lbs. regularly.

Responsibilities

• Support daily donation center operations to maintain a clean, organized, and efficient environment.
• Lead by example by delivering outstanding donor and customer service.
• Receive, organize, and oversee handling of donated items.
• Help maintain smooth operational flow for wares and textiles.
• Maintain accurate donor logs and provide donation receipts when needed.
• Assist with training and supporting team members.
• Ensure safety standards, operational procedures, and company policies are followed.
• Collaborate with transportation and store teams to support productivity and operational goals.
• Support loss prevention, safety checks, and overall donation center organization.

Skills

Leadership

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Job description

Marion Goodwill Industries in Powell, OH is seeking an experienced Leader to support daily Donation Center Operations while guiding a fast-paced, customer-focused team. You will oversee donation flow, ensure a welcoming donor experience, supervise staff, and maintain safety and logs.

This full-time role offers growth opportunities and a values-driven workplace. Ideal candidates have 2+ years of supervisory experience, a high school diploma or GED, strong communication, and the ability to lift up