Donation Center Associate: Customer-Driven Warehouse & Loading

Goodwill Industries International, Inc.; Walnut Creek (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible spending account

Mental health + wellbeing program

Job summary

Goodwill of the San Francisco Bay located in Walnut Creek, CA, is hiring for positions at our donation and retail operations. The role emphasizes outstanding customer service, accurate labeling, donor receipts, safety, and teamwork in a fast-paced environment.

Responsibilities include processing donations, assisting customers with loading, maintaining product placement, and operating material-handling equipment. Full-time, benefits-eligible with opportunities for growth within the organization.

Qualifications

• Excellent customer service skills.
• Must pass forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age.
• Ability to pass a background check and drug screen, where applicable.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Label Gaylords correctly.
• Offer receipts to each donor for donations.
• Inquire about hazardous items and provide disposal locations.
• Write up sales tickets and signs for furniture and large items.
• Assist customers with loading/unloading furniture or other items.
• Maintain merchandise placement and production room organization per PPM standards.
• Load/unload merchandise from trucks or trailers as needed.
• Operate pallet jack and walkie stacker safely.
• Conduct daily safety inspections on equipment.
• Follow safety rules and use appropriate safety equipment.
• Provide floor care at the retail store as needed.
• Cross-train in other store positions as needed.
• Maintain regular, in-person attendance.
• Perform other related duties as assigned.

Skills

Excellent customer service skills

Forklift certification

English proficiency

Age 18+

Background check / drug screen

Job description

Goodwill of the San Francisco Bay located in Walnut Creek, CA, is hiring for positions at our donation and retail operations. The role emphasizes outstanding customer service, accurate labeling, donor receipts, safety, and teamwork in a fast-paced environment.

Responsibilities include processing donations, assisting customers with loading, maintaining product placement, and operating material-handling equipment. Full-time, benefits-eligible with opportunities for growth within the organization.