Donation Center Associate | Customer-Centric & Team Player

Goodwill Industries International, Inc.; Middletown (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Monocacy Valley is seeking a store team member in Middletown, MD to lead an excellent customer and brand experience and promote sales for GCNA and its affiliated entities. You will receive donations, label items, provide receipts, and assist customers with loading and unloading merchandise.

This role requires excellent customer service, ability to obtain forklift certification, proficient English, and passing a background check.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Customer service

Forklift certification

English proficiency

Age 18+

Background check

Job description

Goodwill of Monocacy Valley is seeking a store team member in Middletown, MD to lead an excellent customer and brand experience and promote sales for GCNA and its affiliated entities. You will receive donations, label items, provide receipts, and assist customers with loading and unloading merchandise.

This role requires excellent customer service, ability to obtain forklift certification, proficient English, and passing a background check.