Donation Attendant - Part-Time

Hopeservices; Santa Cruz (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hope Services in Santa Cruz, CA seeks a dedicated staff member to manage donation reception and storage responsibilities at a community drop location. The role emphasizes on-the-job training for HOPE Trainees and strong customer service while upholding safety standards.

Primary duties include processing donations, issuing receipts, organizing materials, and coordinating with the HOPE truck team. Reports to Salvage Manager; no supervisory duties expected.

Qualifications

• No formal education required; 1 year OTJ training/experience in customer service.
• Reports To: Salvage Manager
• Supervisory Responsibility: none

Responsibilities

• Provides good customer service to all visitors at the assigned location.
• Accepts donated materials and provides the customer with a receipt.
• Prepares material for pick by HOPE trucks.
• Separates clothing from miscellaneous materials, stores appropriately.
• Maintains a neat storage unit and assures security of all materials.
• Loads and unloads donated materials as needed.
• Locks and unlocks station at the start and finish of each shift.
• Calls in all concerns and issues to home base. Reports losses and complaints timely.
• Performs other duties as assigned to assure efficiency of operation.

Skills

Read English

Customer rapport

Lifting procedures

Safety awareness

Work independently

Good judgement

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<

>>>>> ASPIRE to Excellence CARF Accredited <<<<<

>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<

>>>>> Four-star Charity Navigator <<<<<

>>>>> 2024 Candid Gold Seal of Transparency <<<<<

*Pay Rate: $18.45/hr

*Schedule: Sunday - Tuesday 9:00am - 5:00pm

Purpose:

Receiving and securing donated items at the assigned community drop locations. Priority for this position is to provide on the job training for HOPE Trainees.

Principle Responsibilities:

The following responsibilities represent the essential functions of the position. A worker in this classification is responsible for carrying out the following functions:

• Provides good customer service to all visitors at the assigned location. Represents HOPE in the community.
• Accepts donated materials and provides the customer with a receipt.
• Prepares material for pick by HOPE trucks. Separates clothing from miscellaneous materials, stores appropriately.
• Maintains a neat storage unit and assures security of all materials.
• Loads and unloads donated materials as needed.
• Locks and unlocks station at the start and finish of each shift.
• Calls in all concerns and issues to home base. Reports all losses and customer complaints in a timely manner.
• Performs other duties as assigned to assure efficiency of operation.

Minimum Qualifications:

No formal education required, 1 year related OTJ training/experience working in a position providing customer service.

Reports To: Salvage Manager

Supervisory Responsibility: none

Required knowledge, Skills and Abilities:

1. Ability to read and speak English
2. Ability to maintain good rapport with staff and public
3. Knowledge of proper lifting procedures
4. Understand safety rules and regulations that pertain to job
5. Ability to work alone
6. Good judgement and trustworthiness.

Environmental Conditions:

Constant exposure to outdoor conditions, weather, dust and pollens. Frequent lifting and moving of donated materials, storage of supplies. Frequent communications with visitors.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.