Program Coordinator

Hope Services; San Jose (CA); On-site; USD 60,000 - 71,000; Full time

Job summary

Hope Services, Silicon Valley's leading nonprofit provider for people with developmental disabilities and mental health needs, seeks a capable staff member to supervise, train, and develop programs. The role emphasizes staffing, service quality, and community liaison duties within a dynamic nonprofit setting.

The position reports to the Manager and requires a Bachelor’s degree with three years related experience, plus strong MS Word/Excel skills and a commitment to inclusive culture.

Qualifications

• Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.
• Proficiency in MS Word, Excel, databases and spreadsheets.
• Excellent customer service and communication skills.
• Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers.
• Knowledge of the principles of management, supervision, planning, fiscal management, safety, health and client rights.
• Ability to observe, evaluate, document and communicate verbally and in writing.
• Knowledge of rehabilitation and program development.

Responsibilities

• Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute and volunteer staff as assigned.
• Provides supervision, evaluation, and training of staff.
• Acts as a liaison between program services and the community.
• Oversees daily operations, case management, communications and advocacy to ensure timely, quality services.
• Maintains timely communications with persons served, families, care providers, funding sources, staff and management.
• Contributes to agency planning, budgeting, policies, procedures and program goals.
• Oversees billing, payroll, funding, compliance, inventories and training records.
• Conducts tours, presentations and client intakes.
• Ensures compliance with safety regulations.
• May act in a managerial capacity in absence of a manager.
• Provides direct service when needed to ensure staffing ratios.
• Acts as a mandated abuse reporter.
• Performs special projects to improve efficiency.

Skills

MS Word

MS Excel

Communication

Customer service

Documentation

Program development

Management principles

Writing skills

Rehabilitation knowledge

Education

Bachelor's degree

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<

>>>>> ASPIRE to Excellence CARF Accredited <<<<<

>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<

>>>>> Four-star Charity Navigator <<<<<

>>>>> 2024 Candid Gold Seal of Transparency <<<<<

* Compensation: $5,859.00 per month

Purpose:

Provides resources support and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service.

Principle Responsibilities:

The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:

1.Assures adequate program staffing through scheduling, recruitment, hiring,

and orientation of direct service, substitute and volunteer staff as assigned.

Provides all aspects of supervision, evaluation, and training of staff.

2.Acts as a resource for rehabilitation, program development, community

based employment and activities, acts as a liaison between program

services and the community.

3.Provides oversight of daily operations and services including case

management, communications, and advocacy, assures quality services are

provided in timely manner.

4.Assures timely communications with persons served, families, care

providers, funding sources, staff, management and community.

5.Participates in the development and implementation of the Agency planning

effort including departmental budgeting, policies and procedures, and the

implementation of Agency goals.

6.Oversees accuracy and timeliness of billing, payroll, funding, DOL

compliance, inventories, training records, and various internal and external

reports.

7.Conducts tours, presentations and client intakes.

8.Assures compliance with all safety regulations.

9.In the absence of a manager, if assigned, may act in that capacity.

10.Provides direct service in program operations as needed to assure adequate

staffing ratios.

11.Acts as a mandated abuse reporter.

12.May perform special projects or other duties as assigned to assure the

efficiency of the program.

Minimum Qualifications:

Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.

Reports To: Manager

Supervisory Responsibility: yes

Required knowledge, Skills and Abilities:

1. Proficiency in MS Word, Excel, database and spreadsheet

2. Ability to communicate effectively and provide excellent customer service

3. Ability to facilitate systems and checks to assure delivery of quality service

and product tointernal and external customers

4.Knowledge of the principles of management, supervision, planning, fiscal

management, fair employment practices, regulations, safety, health and

client rights

5.Ability to observe, evaluate, document and communicate verbally and in

writing

6. Knowledge of rehabilitation and program development

Environmental Conditions:

Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Exposure to outdoor weather and environmental conditions.

Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.