Community Support Facilitator II

Hope Services; San Jose (CA); On-site; USD 66,075,000 - 67,502,000; Full time

Job summary

Hope Services is seeking a Community Support Facilitator II to provide direct support in community settings across Silicon Valley. The role emphasizes helping consumers participate in activities aligned with their plans, and coordinating with a skilled team to deliver person-centered services.

As a floater, you will travel between program locations, assist with program development, and advocate for consumer safety and well-being.

Qualifications

• BA or equivalent plus two years of related experience working with people with disabilities in a rehabilitation environment or equivalent combination.
• Approved combination of experience and education.
• Valid California Driver’s License, a clear driving record and auto insurance.

Responsibilities

• Provide group and/or individual support in the community as identified in the consumer’s Individualized Personal Plan.
• Lead curriculum development and implementation; assist with job development, scheduling and staff training.
• Facilitate and develop activities to build relationships, skills, and experience in the community; travel with and/or transport clients locally.
• Develop and expand consumer participation in typical and generic community activities chosen by the consumer.
• Advocate on behalf of consumers; develop and implement behavioral support plans for individuals with challenging behaviors and to assure consumer safety.
• Complete required forms and accountability documentation, IPPs and other required documentation.

Skills

CPR/First Aid

Communication

Flexibility

Community engagement

Education

BA or equivalent + 2 years experience

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

2025 Winner of Mercury News Best in Silicon Valley

ASPIRE to Excellence CARF Accredited

2024 Great Nonprofits Top-Rated Nonprofit

Four-star Charity Navigator

2024 Candid Gold Seal of Transparency

Pay Rate: $23.06/hr

Purpose

The Community Support Facilitator II acts as a Floater to deliver service at various program locations. Provides support and leadership for consumers to participate in activities and receive services in community settings. Activities and services are defined by the consumer and his or her Person Centered Plan and Individualized Personal Plan.

Principle Responsibilities

• 1.Provide group and/or individual support in the community as identified in the consumer’s Individualized Personal Plan.
• 2.Leads curriculum development and implementation. Assists with job developing, scheduling and staff training.
• 3.Facilitate and develop activities to build relationships, skills, and experience in the community. Travel with and/or transport client throughout the local community.
• 4.Develop and expand consumer participation in typical and generic community activities chosen by the consumer.
• 5.Act as advocate on behalf of consumers served. Develops and implements behavioral support plans for individuals with challenging behaviors and to assure consumer safety.
• 6.Complete required forms and accountability documentation, incident reports, case recordings, IPPs and other required documentation.
• 7.Maintain a professional relationship with consumers, family members and appropriate others. Represent HOPE in the community in a professional manner.
• 8.Acts as back-up to the program coordinator.
• 9.Leads consumer programming with Center’s activities, services, and team of staff.
• 10.Acts as a mandated abuse reporter.
• 11.Perform other duties as assigned, to assure efficiency of program services.

Additional Responsibilities

• 1.Conduct morning meetings to facilitate communication and coordination among staff members. You will be responsible for leading these meetings and addressing any scheduling conflicts that arise, ensuring that daily activities run efficiently.
• 2.Assisting with the monthly Individualized Services Plan (ISP) staffing log and calculating statistics for vertex reports. Your attention to detail will be essential in accurately compiling and analyzing data to inform program services.
• 3.Mentoring participants and resolving conflicts that may arise between them. Your role will involve providing guidance, developing behavioral plans and other supports to foster positive relationships and a harmonious environment with our program.
• 4.Provide assistance with stroll duties as needed. This may involve helping with morning and afternoon stroll.
• 5.Serve as a point of contact for new participants and staff members during the orientation process, providing ongoing support and guidance as needed. You will be responsive to their needs and questions, fostering a positive and inclusive environment.

Minimum Qualifications

• BA or equivalent plus two years of related experience working with people with disabilities in a rehabilitation environment, or
• Approved combination of experience and education, and
• Possession of a valid California Driver’s License, a clear driving record and auto insurance.

Reports To

Assigned Program Coordinator, Manager.

Supervisory Responsibility

none

Required knowledge, Skills and Abilities

• 1.A belief that all people are valued members of the community.
• 2.An understanding of the principles of normalization and commitment to community integration.
• 3.Ability to work independently and cooperatively as a member of the team.
• 4.Excellent communication and documentation skills
• 5.Knowledge and understanding of alternative communication systems and assistive technology.
• 6.CPR and First Aid certification.
• 7.Positive and cooperative attitude toward a consumer driven service system working with developmentally disabled adults.
• 8.Ability to be flexible with scheduling and work in a consumer driven environment
• 9.Strong interpersonal skills. Ability to work with a diverse population.

Physical and Environmental Conditions

Extensive travel around town and in the consumer community; use of public transportation where possible; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; lifting/carrying supplies for consumer supports to and from locations, walking, standing, visual/auditory acuity while supporting consumer in the community; position is community based and in local and consumer home community, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and use of office environment; produce work on computers/office equipment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.