Donation Attendant - P/T (Claymont)

Goodwill of Delaware and Delaware County, PA; Claymont (DE); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill of Delaware and Delaware County, PA is seeking a Donation Attendant to greet donors, assist with donations, and ensure accurate record-keeping and efficient store operations. You will help maintain a clean donation area, follow safety procedures, and support sales floor activities. Excellent customer service and teamwork are essential.

The role requires the ability to unload donations, use a pallet jack, and follow company SOPs while delivering a positive donor experience.

Qualifications

• Strong customer service and communication skills.
• Ability to use a pallet jack to move donations and merchandise.
• Good interpersonal skills and teamwork.

Responsibilities

• Greet donors and assist with unloading donations.
• Provide donation receipts and log donor information accurately.
• Categorize donations as directed by supervision.
• Keep drive-through donation area clean and organized.
• Adhere to store safety policies and protect assets.

Skills

Customer service

Pallet jack operation

Interpersonal communication

Education

High school diploma or GED

Job description

POSITION PURPOSE

The Donation Attendant is responsible for greeting and assisting donors, breakdown of donations, keeping accurate donor records and providing donors excellent customer service. The Donation Attendant is also responsible to participate in all sales floor store activities and maintain a professional manner to ensure maximum customer satisfaction and confidence. In addition to providing maximum security and protection of company assets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Follow safety policies and procedures ensuring maximum safety, security and protection of all donors and company assets.
2. Greet all donors in a prompt, friendly and courteous manner and assist with unloading donations from vehicles.
3. Offer all donors a donation receipt and ensure accurate count of all donors for the location are logged/recorded.
4. Ensure all donations are broken down into categories assigned by supervision.
5. Ensure drive through donation area is clean and organized and transport all trash to dumpster.
6. Ensure donations are loaded and/or unloaded from trucks.
7. Follow company policy and procedures according to Goodwills Team Member Handbook and all applicable SOPs for the job position.
8. Accomplish retail and organization mission goals by completing related assignments as needed.
9. Ability to work varied hours/days as business dictates.
10. All other duties as assigned by management.

EDUCATION/EXPERIENCE

High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience. Must have the ability to use a pallet jack and possess good interpersonal and communication skills.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.