Donation Attendant Plaza FT

Goodwill-of-Greater-Washington-; Annandale (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-of-Greater-Washington- is seeking a donation attendant to serve as a frontline ambassador. The role involves greeting donors, unloading items, recording donations, and maintaining a clean, safe donation area.

The position emphasizes customer service and teamwork in a dynamic outdoor setting. Ideal candidates have prior customer service experience, the ability to lift up to 50 pounds, and basic English literacy for safety and communication.

Qualifications

• Essential competencies include action orientation, customer focus, composure and time management.
• Must have basic English reading/writing for safety and communication with management.
• Ability to perform continuous walking, standing, lifting up to 50 pounds.

Responsibilities

• Provides excellent customer service to all guests.
• Greets donors and unloads donations safely from vehicles.
• Accurately records donations and sorts items into categories.
• Lifts up to 50 pounds repeatedly and operates manual or power equipment as needed.
• Keeps donation area clean and debris-free.
• Completes donor receipts and provides copies.
• Follows safety and security practices and reports hazards.
• Assists with loading/unloading donations for transportation.
• Works as directed and maintains a neat uniform and appearance.

Skills

Action oriented

Customer focus

Composure

Time management

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Responsibilities

Essential Competencies:

• Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

• 1. Provides excellent customer service to all internal and external guests.
• 2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• 3. Accurately record donations.
• 4. Ability to independently lift up to a maximum of 50 pounds.
• 5. Ability to safely operate manual and or power equipment (depending on location).
• 6. Responsible for keeping donation area clean and free of debris.
• 7. Completes donor receipts and offers the donor a copy.
• 8. Sorts donated items into designated categories.
• 9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• 10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

• 1. Assists truck and driver helper load/unload donations into company vehicles.
• 2. Performs general housekeeping duties as needed.
• 3. Performs other duties as directed.

Qualifications

Required Qualifications:

• 1. Previous customer service experience.
• 2. Ability to provide exceptional customer service to internal and external customers.
• 3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• 4. Ability to effectively communicate verbally with associates and customers.
• 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift)
• 6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

• 1. A minimum of six months of previous work experience.
• 2. High school diploma or equivalent.
• 3. Ability to work in a team environment.
• 4. Previous experience working in a warehouse environment.
• 5. Previous pallet packing and forklift experience.
• 6. Basic computer skills.
• 7. Multilingual with proficiency in English.