Donation Attendant Gaithersburg PT

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Same day pay

Accrued personal time off (PTO)

Premium pay for certain holidays

Dental and vision benefits

Pet insurance

Employee assistance program (EAP)

403(b)/401(k) plan with match after 1 year

Job summary

Goodwill of Greater Washington in Gaithersburg is looking for Donation Attendants who will provide excellent customer service while assisting donors with donations. This dynamic position includes responsibilities like safely unloading donations from vehicles, sorting items, and ensuring a welcoming atmosphere. The ideal candidate will have previous customer service experience, be capable of lifting up to 50 pounds, and maintain cleanliness and organization in the donation area. Join us to make a positive impact in your community while enjoying robust benefits and growth opportunities.

Qualifications

• Previous customer service experience is required.
• Ability to read, write, and comprehend basic instruction in English.
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Safely unload donations from vehicles and sort donated items.
• Maintains a clean and neat uniform and appearance.

Skills

Customer Service

Communication Skills

Time Management

Teamwork

Education

High school diploma or equivalent

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Benefits and Pay

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Essential Duties and Responsibilities

1. Provides excellent customer service to all internal and external guests.
2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. Accurately record donations.
4. Ability to independently lift up to a maximum of 50 pounds.
5. Ability to safely operate manual and or power equipment (depending on location).
6. Responsible for keeping donation area clean and free of debris.
7. Completes donor receipts and offers the donor a copy.
8. Sorts donated items into designated categories.
9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities

1. Assists truck and driver helper load/unload donations into company vehicles.
2. Performs general housekeeping duties as needed.
3. Performs other duties as directed.

Required Qualifications

1. Previous customer service experience.
2. Ability to provide exceptional customer service to internal and external customers.
3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
4. Ability to effectively communicate verbally with associates and customers.
5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours — per 8 hour shift)
6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

1. A minimum of six months of previous work experience.
2. High school diploma or equivalent.
3. Ability to work in a team environment.
4. Previous experience working in a warehouse environment.
5. Previous pallet packing and forklift experience.
6. Basic computer skills.
7. Multilingual with proficiency in English.