Donation Attendant Dulles PT

Goodwill of Greater Washington; Sterling (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

Goodwill of Greater Washington is seeking Donation Attendants in Sterling, Virginia. This active role involves assisting donors with household goods and providing excellent customer service. You will maintain a clean donation area and safely manage donations.

Successful candidates will have previous customer service experience and the ability to lift 50 pounds. Join us in making a positive impact on our community!

Qualifications

• Previous customer service experience.
• Ability to lift up to 50 pounds frequently.
• Ability to effectively communicate verbally with associates and customers.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations.
• Sorts donated items into designated categories.

Skills

Customer service

Time management

Teamwork

Education

High school diploma or equivalent

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Responsibilities

Essential Competencies:

• Action Oriented
• Customer Focus
• Composure
• Time Management

Essential Duties and Responsibilities:

1. Provides excellent customer service to all internal and external guests.
2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. Accurately record donations.
4. Ability to independently lift up to a maximum of 50 pounds.
5. Ability to safely operate manual and or power equipment (depending on location).
6. Responsible for keeping donation area clean and free of debris.
7. Completes donor receipts and offers the donor a copy.
8. Sorts donated items into designated categories.
9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

1. Assists truck and driver helper load/unload donations into company vehicles.
2. Performs general housekeeping duties as needed.
3. Performs other duties as directed.

Qualifications

Required Qualifications:

1. Previous customer service experience.
2. Ability to provide exceptional customer service to internal and external customers.
3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
4. Ability to effectively communicate verbally with associates and customers.
5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift)
6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

1. A minimum of six months of previous work experience.
2. High school diploma or equivalent.
3. Ability to work in a team environment.
4. Previous experience working in a warehouse environment.
5. Previous pallet packing and forklift experience.
6. Basic computer skills.
7. Multilingual with proficiency in English.