Donation Attendant Gainesville PT

Goodwill of Greater Washington; Gainesville (VA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Same-day pay

PTO (Paid Time Off)

Life insurance

Dental and vision benefits

Pet insurance

Employee discounts

EAP — Employee Assistance Program

401(k) with company match after 1 year

Job summary

Goodwill of Greater Washington is seeking donation attendants to warmly greet donors, unload donations, and provide excellent customer service. You will represent a valued community organization while helping donors in a fast-paced environment.

This role requires physical stamina, the ability to lift up to 50 pounds, and reliable teamwork. Competitive opportunities and robust benefits are included to support your growth and well-being.

Qualifications

• Minimum of six months of previous work experience.
• Ability to read, write, and comprehend basic English for safety and communication.
• Ability to provide exceptional customer service to internal and external guests.
• Ability to lift up to 50 pounds frequently.
• Ability to stand, walk, bend, kneel, and climb for extended periods.

Responsibilities

• Provides excellent customer service to all guests.
• Greets donors and safely unloads donations from vehicles.
• Accurately records donations.
• Lifts up to 50 pounds.
• Operates manual and/or power equipment as needed.
• Keeps donation area clean and debris-free.
• Completes donor receipts and provides copies.
• Sorts donated items into designated categories.
• Follows safety and security practices and reports hazards.
• Maintains a neat uniform and appearance.
• Assists with loading/unloading donations to company vehicles.
• Performs general housekeeping and other duties as directed.

Skills

Customer service

Communication

Time management

Physical stamina

English literacy

Education

High school diploma or equivalent

Tools

Forklift experience

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

1. 1. Provides excellent customer service to all internal and external guests.
2. 2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. 3. Accurately record donations.
4. 4. Ability to independently lift up to a maximum of 50 pounds.
5. 5. Ability to safely operate manual and or power equipment (depending on location).
6. 6. Responsible for keeping donation area clean and free of debris.
7. 7. Completes donor receipts and offers the donor a copy.
8. 8. Sorts donated items into designated categories.
9. 9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
10. 10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

1. 1. Assists truck and driver helper load/unload donations into company vehicles.
2. 2. Performs general housekeeping duties as needed.
3. 3. Performs other duties as directed.

Qualifications

Required Qualifications:

1. 1. Previous customer service experience.
2. 2. Ability to provide exceptional customer service to internal and external customers.
3. 3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
4. 4. Ability to effectively communicate verbally with associates and customers.
5. 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift)
6. 6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

1. 1. A minimum of six months of previous work experience.
2. 2. High school diploma or equivalent.
3. 3. Ability to work in a team environment.
4. 4. Previous experience working in a warehouse environment.
5. 5. Previous pallet packing and forklift experience.
6. 6. Basic computer skills.
7. 7. Multilingual with proficiency in English.