Donation Ambassador

GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC; Henderson (NV); On-site; USD 27,000 - 31,000; Full time

Job summary

Goodwill Industries of Southern Nevada Inc in Henderson, NV is seeking a Donation Ambassador to assist donors, collect and sort donations, and maintain a clean, organized donation center. You will greet donors at their vehicles, help transport donations to trailers, and ensure secure storage and proper sorting.

The role emphasizes strong communication, reliability, and a courteous, respectful approach. High school or GED is preferred, and bilingual abilities are a plus to serve our diverse

Qualifications

• High school/GED completion.
• Proven reliability and meeting attendance expectations.
• Must possess strong interpersonal skills with excellent communication skills.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.

Responsibilities

• Provides a high level of excellent customer service, promptly greets donors at their vehicles, is courteous and appreciative to all donors, and assists donors by carrying their donations from their vehicle to their assigned trailers.
• Ensures the quality and cleanliness of the ADC site.
• Protects all donations by handling them with the outmost care ensuring their safe storage and sorting them into the proper departments.
• Ensures Donation Center opens on time, and that it stays open until the official time to close.
• Declines donations from Donors in a diplomatic and professional manner per agency donation guidelines.
• Completes of donor-count log per day daily.
• Communicates effectively to management in all matters including problems and/or suspicious activity.
• Assists in any other projects or tasks as determined by management.

Skills

Interpersonal skills

Communication skills

Reliability

Attendance

Flexibility

Adaptability

Bilingual

Education

High school/GED

Job description

Overview

Job Location: Henderson, NV 89044

Salary Range: $13.00 Hourly

Essential Expectations

Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

Position Expectations

The Donation Ambassador acts as an attendant to all donors while collecting, sorting, and storing donations at their designated location until such time they are picked up and brought to their intended destination. Must have your own vehicle for reliable transportation to work at this location.

Responsibilities

• Provides a high level of excellent customer service, promptly greets donors at their vehicles, is courteous and appreciative to all donors, and assists donors by carrying their donations from their vehicle to their assigned trailers.
• Ensures the quality and cleanliness of the ADC site.
• Protects all donations by handling them with the outmost care ensuring their safe storage and sorting them into the proper departments.
• Ensures Donation Center opens on time, and that it stays open until the official time to close.
• Declines donations from Donors in a diplomatic and professional manner per agency donation guidelines.
• Completes of donor-count log per day daily.
• Communicates effectively to management in all matters including problems and/or suspicious activity.
• Assists in any other projects or tasks as determined by management.

Environmental Factors

Majority of duties will be conducted in assigned Goodwill Attended Donation Centers where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

Able to lift, carry, push, and pull a minimum of 50 pounds.

Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling when dealing with repairs.

Qualifications, Education, Experience, and Requirements

• High school/ GED completion.
• Proven reliability and meeting attendance expectations.
• Must possess strong interpersonal skills with excellent communication skills.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.