Donated Goods Manager - Goshen - FT

Goodwill-Industries; Goshen (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill-Industries in Goshen, IN seeks a Store Manager to lead staff, oversee merchandise processing, and drive store performance. You will recruit, train, and supervise, ensure adherence to policies, and maintain a safe, customer-focused environment. Travel to different job sites may be required; strong leadership and communication are essential.

Responsibilities include wage and payroll oversight, inventory control, merchandising, and delivering excellent service while meeting financial goals.

Qualifications

• Experience supervising staff and driving performance.
• Strong leadership and communication abilities.
• Experience with POS systems and retail software.
• Knowledge of inventory control and merchandising.

Responsibilities

• Recruit, hire, train, and manage staff while ensuring adherence to policies and procedures.
• Oversee and supervise all operational processes within the store for smooth day-to-day activities.
• Regularly review store sales, payroll, and expenses to meet financial goals while controlling costs.
• Maintain a safe work environment by enforcing safety protocols and reducing theft.
• Communicate issues to the Store Manager and District Manager with corrective action recommendations.
• Collaborate to develop and implement action plans to resolve issues.
• Perform other duties as assigned by supervisor.

Skills

Leadership

Supervisory experience

Staff training & development

Communication skills

Organizational skills

Time-management

Attention to detail

Customer service

Problem-solving

Retail operations knowledge

Education

High School Diploma or equivalent

Ability to obtain through The Excel Center

Tools

POS systems

Microsoft Office

Retail software

Inventory control systems

Job description

Job Objective:To assist retail store management in the planning, implementation, and oversight of merchandise processing operations. Works closely with store management to ensure the effective execution of retail policies, procedures, and operational standards. Supports the overall success of retail activities by fostering a productive environment, ensuring high-quality service, operational efficiency, and a positive customer experience. This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Essential Job Functions:Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct.Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments.Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability.Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting.Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues.Other duties as assigned by supervisor.Required Education and Skills:High school diploma or equivalent, or the ability to obtain through The Excel Center.Minimum of two years of supervisory experience.Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.Ability to train, develop, and assess the performance of team members.Excellent communication skills, both verbal and written, for interacting with staff, customers, and management.Excellent organizational and time-management abilities, as well as attention to detail and ability to maintain a high level of accuracy in all operational tasks.Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight.Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere.Ability to resolve customer issues professionally and maintain excellent customer service standards.Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment.Ability to pass a criminal background check and drug screen.Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.Qualifications:Authorized to work in the United States.Flexible availability, including nights and weekends.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Ability to effectively and safely use standard office and light industrial equipment.