Assistant Manager - Elkhart - FT

Goodwill-Industries; Elkhart (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

Goodwill-Industries in Indiana is seeking a Store Supervisor to manage daily operations across customer service, inventory management and sales. You will report to the Store Manager and help drive a positive shopping experience while leading a diverse team.

The role requires strong supervisory skills, effective communication, and the ability to train staff and enforce standards. Requires background check and valid driver’s license for travel between sites.

Qualifications

• High school diploma or equivalent required; ability to obtain via The Excel Center.
• Strong supervisory and leadership abilities with accountability.
• Excellent verbal and written communication for staff, customers and management.
• Ability to resolve customer concerns and maintain high service standards.

Responsibilities

• Recruit and hire qualified candidates to build a diverse team.
• Develop and implement staff training on policies, procedures and service standards.
• Monitor performance, provide feedback, and enforce corrective actions when needed.
• Supervise store operations including inventory, merchandising, sales floor and customer service.
• Foster collaborative departments to meet goals and improve efficiency.
• Establish and enforce safety protocols to protect employees and customers.
• Monitor security risks and address theft or shoplifting proactively.
• Communicate store performance and challenges to the Store Manager in a timely manner.
• Participate in meetings to discuss performance and improvement plans.
• Other duties as assigned by supervisor.

Skills

Supervisory skills

Excellent communication

Staff coaching

Customer service

Education

High school diploma or equivalent

The Excel Center credential path

Job description

Job Objective:To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Supervisory Responsibilities:CustodiansDrive Thru AmbassadorsSales Production AssociatesTextile Sales AssociatesEssential Job Functions:Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.Other duties as assigned by supervisor.Required Education and Skills:High school diploma or equivalent, or the ability to obtain through The Excel Center.Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.Demonstrated expertise in fostering a positive and productive work environment.Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.Ability to pass a criminal background check and drug screen.Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.Qualifications:Authorized to work in the United States.Flexible availability including nights and weekends.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Able to effectively and safely use standard office and light industrial equipment.