Assistant Manager - Rochester - FT

Goodwill Industries Group; Rochester (IN); On-site; USD 19,320 - 27,517; Full time

Job summary

Goodwill Industries Group is looking for a dedicated individual to manage daily operations at their Rochester, IN retail store. This full-time position will oversee customer service, inventory management, and sales, ensuring a welcoming shopping experience. Successful candidates will possess strong supervisory skills, a high school diploma, and the ability to inspire their team.

The role entails developing training and maintaining high standards of conduct, while fostering a culture of excellence and safety within the store.

Qualifications

• Strong supervisory skills with the ability to inspire and hold team members accountable.
• Excellent communication skills, essential for engaging with employees and customers.
• Must have reliable transportation and be authorized to work in the United States.

Responsibilities

• Manage the daily operations of the retail store to ensure efficiency.
• Develop and implement training programs for staff.
• Supervise and coordinate all store operations including inventory and customer service.

Skills

Strong supervisory skills

Excellent verbal and written communication skills

Expertise in fostering a positive work environment

Ability to resolve customer concerns

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Store - Rochester - Rochester, IN 46975
Position Type: Full Time
Education Level: High School
Salary Range: $17.00 Hourly
Travel Percentage: None
Job Shift: Day
Job Category: Retail

Job Objective

To manage the daily operations of a fast‑paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually. In addition, the manager embodies the Goodwill mission to empower people to achieve their most abundant life and upholds the company core values of relentless pursuit of excellence, customer‑first mindset, humble confidence, passion for mission, and do the right thing.

Supervisory Responsibilities

• Manage custodians
• Drive Thru ambassadors
• Sales production associates
• Textile sales associates

Essential Job Functions

• Participate in recruitment to identify and hire qualified candidates, building a competent and diverse team.
• Develop and implement training so that all staff are well versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience.
• Establish and enforce safety protocols to maintain a secure environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate threats.
• Foster a culture of safety awareness and compliance among all staff members.
• Maintain open, transparent communication with the Store Manager regarding operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss performance, share insights, and collaborate on improvement strategies.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring effective execution and monitoring outcomes.
• Other duties as assigned by supervisor.

Qualifications

• High school diploma or equivalent, or ability to obtain through The Excel Center.
• Strong supervisory skills with proven ability to inspire, motivate, and hold team members accountable.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management.
• Skilled in resolving customer concerns to ensure a positive shopping experience.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, current driver's license, and proof of insurance to travel to different job sites.
• Authorized to work in the United States.
• Flexible availability including nights and weekends.
• Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to effectively and safely use standard office and light industrial equipment.