Domestic Wires and Security - Senior Product Associate

JPMorgan Chase & Co.; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX, is seeking a Senior Product Associate for the Wires, International, and Blockchain Payments team to drive end-to-end product experiences and platform features that improve customer journeys.

The role partners with cross‑functional teams, conducts research and data analysis, writes epics and user stories, tracks metrics, and ensures risk and regulatory requirements are met throughout the product lifecycle.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience in product management.
• Ownership mindset with ability to drive solutions end-to-end.
• Track record delivering end-to-end product delivery for large-scale initiatives.
• Experience with Agile methodologies and AI tools.
• Experience in fraud, risk, and authentication controls in digital flows.
• Working knowledge of data analytics and data literacy.
• Good technical and platform understanding.

Responsibilities

• Collaborate with partners to identify new product opportunities through user research and data analysis.
• Understand customer behavior, industry trends, and emerging technologies to identify opportunities for innovation.
• Lead development and implementation of experience and platform capabilities within the Wires ecosystem.
• Support user research, journey mapping, and market analysis to inform the product roadmap.
• Analyze product metrics and ensure alignment with time, cost, and quality targets.
• Develop requirements, epics, and user stories to support development using AI tools.
• Plan upstream/downstream implications and coordinate rollout plans with Scrum teams.
• Work with LRCC partners to ensure compliance with legal, risk, and regulatory requirements.

Skills

Product management

Agile methodologies

AI tools

Data analytics

Education

Bachelor's degree or equivalent

Tools

AI tooling

Job description

At Chase, you'll have the opportunity to make a significant impact by shaping the future of how we protect our customers. Join a dynamic team that values innovation, collaboration, and continuous improvement.
As a Senior Product Associate in the Wires, International, and Blockchain Payments team, you will drive the end-to-end delivery of product experience and platform features. You will focus on enhancing customer experience through both user-facing features and platform capabilities, collaborating with a dynamic team that values innovation, collaboration, and continuous improvement.

Job responsibilities

• Collaborate with internal and external partners to identify new product opportunities that align with customer needs and market demands through user research and data analysis
• Seek to understand customer behavior, industry trends, competitive offerings, and emerging technologies to identify opportunities for innovaion and improvement.
• Lead the development and implementation of experience and platform capabilities within the Wires ecosystem
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and identify valuable product features for customers
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets throughout the product development life cycle
• Develop requirements, epics, and user stories to support product development using AI tools
• Consider and plan for upstream and downstream implications, working closely with scrum teams to compile rollout and release plans
• Work closely with LRCC partners to ensure the product features meet with all legal, risk, compliance, and regulatory requirements

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience required
• 3+ years of experience or equivalent expertise in product management
• Exhibit a strong ownership mindset, independently investigating complex problems and driving solutions through execution
• Proven track record of executing end-to-end product delivery for complex, large-scale initiatives
• Experience working with Agile methodologies and AI tools
• Experience in product delivery, execution and end to end ownership
• Experience in fraud, scam prevention, risk and authentication controls in digital flows
• Working knowledge of data analytics and data literacy
• Good technical and platform understanding

Preferred qualifications, capabilities, and skills

• Product experience in the payments or financial industry
• Knowledge of common payments rails and related regulations and compliance requirements
• Experience leveraging AI powered tools and automation capabilities to improve product discovery, requirements development, data analysis, and problem solving.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.