Domestic Operations Trainer

AIT Worldwide Logistics, INC.; Illinois; On-site; USD 71,000 - 108,000; Full time

Job summary

Join a dynamic team where every day is an opportunity to make a global impact! As a Domestic Operations Trainer, you will play a crucial role in facilitating engaging training programs for new and existing teammates. This position emphasizes continuous improvement, mentorship, and collaboration within a supportive environment. The ideal candidate will leverage their experience in domestic freight forwarding to enhance training effectiveness and foster a culture of learning. If you're passionate about helping others succeed and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Parental Leave

Pet Insurance

Flexible Spending Accounts

Vacation Days

Sick Days

Qualifications

• 5+ years in Domestic Freight Forwarding required.
• Experience in training and mentoring new hires is essential.

Responsibilities

• Facilitate live training courses weekly, focusing on operational knowledge.
• Develop training content and evaluate program effectiveness.

Skills

Training new employees

Communication skills

Patience

Understanding Domestic Ops processes

Analytical skills

Organizational skills

Microsoft Office proficiency

Education

High School Diploma

Bachelor's Degree

Tools

CargoWise

Microsoft Office

Job description

Domestic Operations Trainer

Job Locations

US-IL-Itasca

ID

2025-5216

Category

Human Resources

Position Type

Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Domestic Operations Trainer is responsible for facilitating an engaging and interactive operations training program for our new and existing teammates. In this role, the trainer is responsible for maintaining a working knowledge of operational processes, systems, and product knowledge. The trainer assists in the development of training content, continuously evaluates training effectiveness, and makes recommendations for improvement. The trainer acts as mentor to new teammates and supports them in their development.

Responsibilities

Facilitate the live, instructor led courses on a consistent and regular schedule each week (approx. 20 hours per week).
• Maintain proficient knowledge of AIT Domestic Operational knowledge, systems & processes.
• Partner with the Corporate Training Team to develop the program curriculum, content, job aids & activities.
• Constant Focus on continuous improvement: researching best practices, learning & development tools & methods, creative interactive activity ideas etc... Monitor and evaluate effectiveness of the Operational Onboarding Training Program through
  feedback and evaluation to continuously improve learning experience.. Suggest adjustments to improve.
• Act as mentor to participants in each training program, ensuring their success not only during the program but in the days/weeks/months afterwards.
• Manage and report on virtual trainings in LMS which supplement the live instructor led trainings.
• Assist in assessing, communicating, and coordinating the new hire onboarding experience and provide feedback and suggestions to hiring managers for the continued teammate onboarding and development of their new teammate.
• Cultivate and maintain relationships with teammates, subject matter experts and leaders across the
  organization.
• Assist Operations Training Manager with other AIT Training Initiatives, as needed.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $71,700.00-$107,544.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education
* High School Diploma (Required) or
* Bachelor's Degree (Preferred)

Experience
* 5+ years Domestic Freight Forwarding experience (Required)

Knowledge, Skills, and Abilities
* Experience training new employees a plus High
* Strong written and verbal communication skills; comfortable with speaking in front of a large group of people High
* Patience working with new hires that all have different experience levels and learning abilities High
* Proficient understanding of all Domestic Ops processes including customer service, door to door routing, tracking, and billing. Medium
* Can drive understanding (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention. Medium
* Ability to effectively describe complicated ideas to different audiences (with different learning styles) Medium
* Proficient in Microsoft Office (Excel, Word, PowerPoint) and Outlook Medium
* Analytical & Process minded, able to break down complex concepts into easily digestible steps Medium
* Deadline focused, organized and able to prioritize multiple projects Medium
* Exceptional attendance record Medium
* Demonstrates a positive "can do" demeanor and has fun and gains energy from working with others. High

Licenses and Certifications
* CargoWise (Preferred)

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.