Operations Trainer

WebPT Inc; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

WebPT Inc is seeking an Operations Trainer to deliver engaging training sessions for internal post-sales teams. This role emphasizes onboarding, product education, and collaboration with team members to enhance the overall learning experience. If you have a passion for adult education and training delivery, you’ll thrive in this dynamic environment.

Benefits

Ample Time Off

Work from nearly anywhere in the US

Volunteering Time Off

Health, Dental, Vision benefits

401k and HSA

Qualifications

• 0–2 years of experience in training or support roles.
• Strong verbal and written communication skills.
• Experience with technical troubleshooting.

Responsibilities

• Facilitate virtual instructor-led training sessions.
• Collaborate with Learning Experience Designers.
• Evaluate trainee's progress and effectiveness.

Skills

Organizational Skills

Adaptability

Verbal Communication

Written Communication

Education

Bachelor's degree (English/Literature, Instructional Design, Educational Technology)

Tools

Google Meet

Zoom

Microsoft Teams

Job description

WebPT is looking for an enthusiastic, detail-oriented Operations Trainer to join our Member Education team. This role will focus on delivering engaging and effective training to our internal post-sales teams, including Support, Member Success, and Implementation. You'll help us onboard new team members, deliver product enablement, and contribute to building a consistent, high-quality learning experience across the organization.

The ideal candidate has some hands-on experience with training delivery or facilitation. We're seeking an individual with a strong interest in adult learning principles, classroom management, and instructional delivery best practices — and a passion for helping others achieve success.

What You’ll Be Doing As A Part of Our Team

• Facilitate virtual instructor-led training (VILT) sessions for post-sales teams, focusing on onboarding and ongoing product education
• Collaborate closely with Learning Experience Designers to maintain, enhance, and update US- and Global-based Support training programs
• Manage the scheduling of all training sessions, coordinating with internal teams to ensure optimal timing and participation
• Participate in regular training and quality calibration sessions to ensure consistency and excellence in training delivery
• Work collaboratively with the Global Training Manager in India to align stateside and global training efforts
• Evaluate trainee’s progress and preparedness for the nesting and greenlighting phases of training
• Regularly contribute to WebPT’s Knowledge-Centered Service (KCS) knowledge base by identifying content gaps and submitting/maintaining articles
• Work with support leadership to identify training needs
• Communicate effectively with support leadership to provide updates on team members’ progress and status
• Review support surveys for feedback and follow up with members who have provided negative feedback, with a focus on how we can improve the quality of support

What You Should Have to Qualify

• Proven ability to build, execute, manage, complete, and improve projects in a fast-paced environment
• Demonstrated ownership and consistent delivery on commitments; exceptional organizational skills, follow-through, and attention to detail
• Ability to drive program effectiveness and high levels of customer satisfaction
• Outstanding written, verbal, and interpersonal communication skills
• Natural leadership skills and a focus on people coaching

Required

• 0–2 years of professional experience in a training, education, support, or similar role
• 2 years of technical troubleshooting and customer service experience with high-performing metrics of 90% or higher CSAT and QA scores
• General knowledge of adult learning principles, classroom management techniques, and training delivery strategies
• Strong verbal and written communication skills
• Highly detail-oriented, with excellent organizational and time-management skills
• Comfortable presenting to diverse audiences in a virtual environment
• Proficient in basic virtual training tools such as Google Meet, Zoom, Microsoft Teams, and/or similar platforms
• Bachelor's degree (English/Literature, Instructional Design, Educational Technology, or related discipline a plus) or equivalent experience instead of a degree

Preferred

• Knowledge of HIPAA compliance
• Experience with Salesforce Service Cloud and Salesforce Reports
• Familiarity with Knowledge-Centered Service (KCS) methodology
• Experience working in SaaS, healthcare, or customer support environments
• Exposure to LMS platforms, knowledge management systems, or eLearning environments

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Company Perks

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer.

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.