Domestic Operations Agent (Full-Time)

Cavalier Logistics; Elk Grove Village (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

401(k)

Employee Assistance Program

Job summary

Cavalier Logistics is seeking a full-time Domestic Operations Agent to join our team in Elk Grove Village, IL. The role focuses on handling shipments from pickup to delivery with emphasis on accuracy, customer service, and coordination with export/import teams.

The ideal candidate will have strong communication skills, attention to detail, and the ability to work both independently and as part of a team. Background checks may be required as part of the hiring process.

Qualifications

• Minimum high school diploma or GED.
• One year industry experience preferred.
• Willing to learn tasks with training provided.

Responsibilities

• Represent the company professionally and ethically.
• Provide impeccable customer service and route freight as needed.
• Schedule pickups and deliveries for cargo.
• Prepare and proofread documents and provide proof of delivery.
• Collaborate with export/import teams to ensure service levels.
• Share on-call duties and assist other departments.
• Pass a background check if required.

Skills

Customer service

Communication

Deadline-driven

Teamwork

Attention to detail

Bi-lingual

Education

High School Diploma or GED

Tools

MS Office

Job description

Cavalier Logistics is seeking a full-time Domestic Operations Agent to join our team. We are looking for a highly motivated self-starter who can offer a high standard of accuracy and customer service to fulfill the client shipping needs. The ideal candidate will assist our customers in every aspect of their shipment from pickup to delivery.

Responsibilities include, but are not limited to :

• Represent the company in a professional and ethical manner
• Impeccable customer service
• Accommodate clients' freight routing needs
• Perform cost analysis of services provided by different vendors
• Schedule pick-up and delivery of cargo
• Preparing and/or proofreading all associated documents
• Providing proof of delivery to customers
• Share on-call duties with other department members
• Work closely with other departments (export/import) to deliver high level of service to customers
• Perform other duties that may be assigned

Requirements:

• Strong customer service skills a must
• Willing and able to learn new tasks with training provided
• Good verbal and written communication skills
• Bi-lingual a plus
• Strong PC skills including Microsoft Office Suite
• Ability to work with demanding deadlines
• Ability to work independently as well as part of a team
• Must be detail oriented, thorough, accurate, and solve problems efficiently
• Must be able to pass a background check

Education:

• Minimum High School Diploma or GED

Industry Experience:

• Industry experience a plus, one-year experience preferred

Benefits & Compensation:

• Competitive Compensation - Depends on Experience
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• 401(k)
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.