Domestic Operations Agent (Full-Time)

Cavalier Logistics, Inc.; Elk Grove Village (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k)

Employee Assistance Program

Job summary

Cavalier Logistics, Inc. in Elk Grove Village, IL is seeking a full-time Domestic Operations Agent to support customers from pickup to delivery, ensure accurate documentation, and coordinate freight routing.

You will schedule pickups, provide proofs of delivery, work with cross-functional teams, and maintain high service levels in a fast-paced environment. Strong communication, detail orientation, and ability to meet deadlines are essential.

Qualifications

• Customer service experience required.
• Willing to learn new tasks with training provided.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to meet tight deadlines.
• Able to work independently and as part of a team.
• Detail oriented, thorough, accurate, and able to solve problems.
• Must be able to pass a background check.

Responsibilities

• Represent the company in a professional and ethical manner.
• Accommodate clients’ freight routing needs.
• Perform cost analysis of services provided by different vendors.
• Schedule pick-up and delivery of cargo.
• Prepare and/or proofread all associated documents.
• Provide proof of delivery to customers.
• Share on-call duties with other department members.
• Work closely with other departments (export/import) to deliver high level of service to customers.
• Perform other duties that may be assigned.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cavalier Logistics is seeking a full-time Domestic Operations Agent to join our team. We are looking for a highly motivated self-starter who can offer a high standard of accuracy and customer service to fulfill the client shipping needs. The ideal candidate will assist our customers in every aspect of their shipment from pickup to delivery.

Responsibilities

• Represent the company in a professional and ethical manner
• Accommodate clients’ freight routing needs
• Perform cost analysis of services provided by different vendors
• Schedule pick-up and delivery of cargo
• Preparing and/or proofreading all associated documents
• Providing proof of delivery to customers
• Share on-call duties with other department members
• Work closely with other departments (export/import) to deliver high level of service to customers
• Perform other duties that may be assigned

Requirements

• Strong customer service skills a must
• Willing and able to learn new tasks with training provided
• Good verbal and written communication skills
• Strong PC skills including Microsoft Office Suite
• Ability to work with demanding deadlines
• Ability to work independently as well as part of a team
• Must be detail oriented, thorough, accurate, and solve problems efficiently
• Must be able to pass a background check

Education

• Minimum High School Diploma or GED

Industry Experience

• Industry experience a plus, one-year experience preferred

Benefits & Compensation

• Competitive Compensation – Depends on Experience
• Health Insurance
• Life Insurance
• 401(k)
• Employee Assistance Program

If you enjoy a fast paced environment, are a self-starter, have great organizational skills and are a team player - No phone calls please.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.