Domestic Operations Agent (7195)

RADIANT LOGISTICS INC; Town of Woodbury (NY); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Health Savings Account

401(k) plan + match

Paid time off

Job summary

Radiant Logistics Inc. in Woodbury, NY is seeking a Domestic Operations Agent to coordinate and execute daily domestic freight forwarding tasks. You will partner with customers, carriers and internal teams to ensure shipments move on schedule while following SOPs.

This is a full-time onsite role requiring 3+ years in operations and a high school diploma. Proficiency in Microsoft Office and transport software is preferred, with a focus on accuracy and customer service.

Qualifications

• 3+ years of experience in a fast-paced operations environment.
• Minimum 3 years of freight forwarding experience.
• High school diploma or equivalent.
• Strong problem-solving skills under pressure and tight deadlines.
• Excellent attention to detail and organizational abilities.

Responsibilities

• Coordinate and execute day-to-day domestic freight forwarding operations.
• Price domestic air, ground, LTL, and FTL shipments based on customer needs.
• Follow SOPs and ensure accurate records in transportation software.
• Support U.S.-based customers and monitor shipments for service issues.
• Negotiate with carriers for favorable rates and spot quotes.
• Audit vendor charges for accuracy before approval.
• Perform additional duties as required.

Skills

3+ years experience

Freight forwarding experience

Problem solving

Attention to detail

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Transportation tracking software

Job description

Job Details

Job Details: Level: Experienced, Job Location: RGL JFK - Woodbury, NY 11797, Position Type: Full Time, Education Level: High School, Salary Range: $25.00 - $31.00 Hourly.

Job Summary

The Domestic Operations Agent is responsible for coordinating and executing day-to-day domestic freight forwarding operations. This role acts as a key point of contact between customers, carriers, and internal teams, ensuring shipments move accurately and on schedule while maintaining compliance with company standard operating procedures.

This is a full-time, onsite position in our Woodbury, New York office.

Key Responsibilities

• Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software.
• Price domestic air, ground, LTL, and FTL shipments competitively and accurately based on customer requirements and market conditions.
• Process and handle shipments with meticulous attention to detail, following standard operating procedures at every step.
• Support freight movement for a diverse base of U.S.-based customers, servicing as a reliable operational resource.
• Proactively monitor shipments for potential or existing service failures and elevate issues to management clearly and in a timely manner.
• Conduct shipment follow-up with agents to confirm piece counts, weights, and dimensions, updating transportation software accordingly.
• Negotiate assertively with carriers and partners to secure favorable rates and spot quotes.
• Review and audit vendor charges for accuracy and legitimacy prior to approval.
• Additional duties as required.

Qualifications & Skills

Required

• 3+ years of experience in a relevant, fast-paced operations environment.
• Minimum 3 years of freight forwarding-specific experience.
• High school diploma or equivalent.
• Strong problem-solving skills with the ability to perform effectively under pressure and tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Proven ability to manage competing priorities and proactively address issues as they arise.
• Ability to follow established SOPs while contributing ideas for process improvement.

Preferred

• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Experience with transportation tracking and management software.

Work Schedule

Full-time schedule, minimum 8 hours per day, with flexibility to complete all required duties.

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15-25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level.

Compensation

Base Pay Range: $25.00 - $31.00 per hour

Benefits

• Medical, Prescription Drug, Dental and Vision coverage for you and your dependents
• Health Savings Account + Employer Contributions
• Flexible Spending Account options for Medical and/or Dependent Care
• Company provided Life Insurance, Short-term and Long-term Disability Insurance
• 401(k) Retirement Savings Plan + Employer Match
• Paid Time Off for Vacation, Sick, and Company Observed Holidays

About Radiant

At Radiant, we’re the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact.

Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other.

Join Radiant and you’ll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.

Equal Opportunity

Radiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.