Domestics Operations Agent

Radiant Logistics; Houston (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Life Insurance

STD/LTD Insurance

401(k)

Paid Time Off

Holidays

Job summary

Radiant Logistics, Inc. is seeking a Domestic Operations Agent in Houston, TX to route and track shipments across the U.S., quote/freight, and negotiate rates with carriers. You will audit vendor charges and escalate service issues promptly to management.

The role supports the operations team, ensuring accuracy and adherence to SOPs, with emphasis on timely communication and problem-solving to prevent customer impact.

Qualifications

• 1+ year of domestic operations or freight forwarding experience (1-3 years preferred).
• Strong knowledge of North American geography.
• Proficiency in Microsoft Outlook, Word and Excel, including formulas and charts.
• Strong written and verbal communication skills.
• Sound math skills: adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, fractions and decimals.
• Strong negotiation, problem-solving and decision-making skills.

Responsibilities

• Move Freight: Coordinate domestic freight forwarding, including shipment alerts and routing through carrier portals and other online tools.
• Follow SOPs and keep every shipment record accurate in our transportation software.
• Follow up on each shipment, collecting pieces, weights and dimensions from agents and updating the system.
• Price & Quote: Quote domestic air, ground, LTL and FTL freight; negotiate with carriers for spot quotes.
• Obtain vendor charges and audit them for accuracy and legitimacy.
• Communicate issues clearly and promptly to management so they can resolve before they affect the customer.

Skills

Geography knowledge (NA)

MS Office (Outlook, Word, Excel)

Communication

Negotiation

Problem solving

Decision making

Attention to detail

Organization

Education

Associate or bachelor’s degree in business or logistics

Tools

SAP

CargoWise

Magaya WMS

Job description

Domestic Operations AgentJob TypeLocationSalary RangeFull-Time | On-SiteHouston, TX$17.50 - $21.50 per hourJob SummaryThe Domestic Operations Agent is responsible for moving freight across the U.S. by routing and tracking domestic air, ground, LTL, and FTL shipments, pricing loads, negotiating rates with carriers and partners, and spotting service problems before they reach the customer.This role supports the operations team, ensuring shipments are handled accurately and in line with standard operating procedures, vendor charges are audited for accuracy, and service issues are communicated to management quickly.Key ResponsibilitiesMove FreightCoordinate domestic freight forwarding, including shipment alerts and routing through carrier portals and other online tools.Follow standard operating procedures and keep every shipment record accurate in our transportation software.Follow up on each shipment, collecting pieces, weights and dimensions from agents and updating the system.Price & QuoteQuote domestic air, ground, LTL and FTL freight.Negotiate with carriers and partners to secure special rates and spot quotes.Obtain vendor charges and audit them for accuracy and legitimacy.Protect serviceRecognize actual and potential service failures early.Communicate issues clearly and promptly to management so they can be resolved before they affect the customer.Qualifications & SkillsRequiredAt least 1 year of domestic operations or freight forwarding experience (1-3 years preferred).Strong knowledge of North American geography.Proficiency in Microsoft Outlook, Word and Excel, including formulas and charts.Strong written and verbal communication skills.Sound math skills: adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, fractions and decimals.Strong negotiation, problem-solving and decision-making skills.PreferredAssociate or bachelor’s degree in business, logistics, international trade or a related field.Experience in the transportation or logistics industry.Experience with transportation management systems such as SAP or CargoWise.Experience with Magaya WMS.Skills & CompetenciesCompetencyWhat it looks like on the jobCustomer serviceRespond quickly and professionally to internal and external customers.Attention to detailEnter accurate shipment data and catch errors in vendor charges.OrganizationJuggle many shipments and deadlines without dropping follow-ups.CommunicationWrite and speak clearly to carriers, drivers, warehouse, customers, and management.NegotiationSecure special rates and spot quotes from carriers and partners.Problem solvingSpot service failures early and propose fixes within a team.TeamworkCooperate with and respect colleagues, and cover for them when absent.Work ScheduleSet working hours of 8 hours per day with requisite meal and rest breaks.Participate in a rotating weekend schedule, working one weekend every 5-7 weeks. Specific weekend assignments will be communicated in advance by management.Consistently report to work on time, prepared to perform required duties.Ensure work responsibilities are covered when absent.Physical Demands and Work EnvironmentWhile performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15–25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level.CompensationBase Pay Range: $17.50 - $21.50 per hourThe base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.BenefitsFeatured BenefitsMedical, Prescription Drug, Dental and Vision coverage for you and your dependentsHealth Savings Account + Employer ContributionsFlexible Spending Account options for Medical and/or Dependent CareCompany provided Life Insurance, Short-term and Long-term Disability Insurance401(k) Retirement Savings Plan + Employer MatchPaid Time Off for Vacation, Sick, and Company Observed HolidaysAbout RadiantAt Radiant, we’re the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact.Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other.Join Radiant and you’ll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.Equal OpportunityRadiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.