Domestic Forwarding Agent II

Watchpoint Logistics, Inc.; Burlingame (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401k + 4% Company Match

Vacation, Sick Pay + Holidays

Employee Assistance Program

Monthly Team Lunches

Wellness Program

Job summary

Watchpoint Logistics, Inc. is seeking a Logistics Administrator to manage daily freight shipments, assign carriers, and maintain shipment records. The role requires proactive communication with carriers and customers and ensuring accurate documentation throughout the process.

The position is hybrid, based in Burlingame, CA, with an expectation to commute to the office three days a week. Candidates should have a high school diploma and at least one year in domestic freight forwarding.

Qualifications

• High school diploma plus related freight forwarding exposure preferred.
• Must be proficient with computer systems (MS Office, TMS).
• Strong communication and collaboration skills are essential.
• Ability to manage multiple shipments and priorities with attention to detail.

Responsibilities

• Monitor shipments from pickup through delivery with timely milestone updates.
• Track and trace shipments, identify service issues, and communicate status to stakeholders.
• Procure qualified carriers for routine shipments while meeting service and profitability goals.
• Enter and maintain shipment records and documentation in the TMS and CRM systems.
• Support customer service with shipment status inquiries and updates.

Skills

Communication

Time management

Problem solving

Education

High school diploma

Tools

TMS

CRM

MS Office

Job description

Description

Logistics Administrators work directly with carriers to manage and execute the daily shipping of freight for our customers. They are responsible for assigning carriers to loads, maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Forwarding Agents thrive in a fast-paced environment and use their strong communication skills to develop and grow relationships with our carriers.

This is a hybrid position. Must be able to reliably commute to our Burlingame, CA office three days a week.

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, Sick Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The starting pay for this position is expected to be $25 to $28 per hour. Exact compensation is based on skills, experience, education, and location.

Shift/Work Hours

8:30am - 5:00pm

Job Duties

• Monitor shipments from pickup through delivery, ensuring timely milestone updates and accurate shipment documentation.
• Proactively track and trace shipments, identify service exceptions, and communicate shipment status to customers, carriers, and internal stakeholders.
• Procure qualified carriers for routine shipments while meeting customer service requirements and company profitability objectives.
• Enter and maintain accurate shipment records, financials, notes, and documentation within the transportation management system (TMS). Provide timely and accurate shipment information to carriers.
• Proactively update customer service agents and address questions regarding shipment status.
• Navigate CRM and TMS to locate facility addresses, contact details and organization charts to route the customer or vendor to the proper CSR or department.
• Maintain department productivity, service, and quality standards while managing multiple shipments and competing priorities.
• Resolve routine shipment delays, service failures, and operational issues independently, escalating complex issues as appropriate.
• Collaborate with internal team members and other departments to ensure seamless shipment execution.
• Ensure compliance with company standard operating procedures (SOPs), customer requirements, and transportation regulations.

Requirements

• Proficient use of computer systems and applications (e.g. MS Office, TMS) as trained/required.
• Makes the best use of available time and resources. Takes personal responsibility for the quality and timeliness of work.
• Consistently exhibits flexibility in resolving customer problems in a timely manner. Exercises good judgment in resolving general disputes or problems.
• Able to communicate effectively and collaborate with team members to achieve common goals. Sees opportunities to supports other team members.
• Able to express ideas and information clearly, concisely, and accurately both verbally and in writing. Demonstrates active listening and seeks to understand others perspectives.
• Approaches problems with a solution focused mindset and uses judgment to resolve issues. Assists with finding root cause and implements process improvements.
• Demonstrates accuracy, thoroughness, and efficiency. Plans and organizes work, manages time well, handles multiple tasks simultaneously, and completes initiatives with minimal errors. Meets productivity goals set by management.

Education and Experience

High school diploma and one year of experience in a domestic freight forwarder role

Physical Requirements

The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.

About Us:

At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint.

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com