Canine Concierge - Front Desk (Part-Time)

Legacy Franchise Concepts, LP; Madison (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Dogtopia is hiring a Part-time Canine Concierge to be the first point of contact for Pet Parents in our Madison, AL location. You will sell daycare enrollments, lead tours, and book Meet & Greet appointments while providing exceptional customer service.

You will manage phone and text communications, respond to inquiries, and help maintain a positive, energetic front desk environment with a focus on teamwork and guest satisfaction.

Qualifications

• Demonstrated customer service experience in a fast-paced environment.
• Ability to upsell and present services to customers.
• Strong organizational and multitasking skills in a front-desk setting.

Responsibilities

• Sell daycare enrollments and package deals to pet parents.
• Lead guided tours of the facility for prospective clients.
• Schedule Meet & Greet appointments and follow up with leads.
• Answer phones and respond to emails from Pet Parents.
• Maintain a clean, organized Front Desk area and POS workflow.
• Post updates to social media and support team communications.

Skills

Customer service

Sales

Organizational skills

Communication

Tools

MS Office

iOS

POS system

Job description

Dogtopia is hiring a Part-time Canine Concierge to be the first point of contact for Pet Parents in our Madison, AL location. You will sell daycare enrollments, lead tours, and book Meet & Greet appointments while providing exceptional customer service.

You will manage phone and text communications, respond to inquiries, and help maintain a positive, energetic front desk environment with a focus on teamwork and guest satisfaction.