Dog Daycare Team Lead / Shift Supervisor

The Wags Club; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Holiday pay

Bring your dog to work for free

Employee discounts on services

Advancement opportunities

Job summary

The Wags Club in Dallas is seeking a Dog Daycare Team Lead to guide our local team, supervise dog playgroups, coach employees, and ensure shifts run safely and on schedule.

This is a true leadership role that blends people leadership with hands-on dog care; you will lead by example, stay calm under pressure, and help dogs and staff thrive.

We offer hourly pay of $18.00-$20.00, health/dental/vision insurance, holiday pay, and opportunities for advancement within our growing company.

Qualifications

• Leadership or supervisory experience preferred.
• Experience in dog daycare, boarding kennel, or veterinary setting.
• Strong communication and interpersonal skills.
• Reliable, punctual, and accountable.

Responsibilities

• Lead and support the daycare team throughout each shift
• Set the example by following and reinforcing our dog-handling, safety, and operational procedures
• Supervise active dog playgroups while maintaining a calm, safe, and positive environment
• Coach newer employees and help build their confidence, judgment, and dog-handling skills
• Keep daily operations organized and on schedule
• Recognize developing problems and respond calmly before they escape
• Communicate staff, dog, client, or facility concerns to management
• Help manage dog introductions, transitions, meals, medications, and special-care instructions
• Complete incident reports and other documentation accurately and promptly
• Assist with cleaning, sanitizing, yard maintenance, and other hands-on animal care duties
• Jump in wherever needed to help the team succeed

Skills

Leadership

Dog daycare experience

Team supervision

Communication skills

Reliability

Job description

Great Dogs Deserve Great Leaders. Great Leaders Deserve Great Dogs.

Great dogs deserve leaders who will keep them safe, help them thrive, and bring them out their best. And great leaders deserve the chance to spend their days doing work they genuinely enjoy-with an incredible pack of well-socialized dogs that make coming to work something to look forward to.

The Wags Club is looking for a Dog Daycare Team Lead to help guide our team at one of West Los Angeles' premier dog daycare, boarding, and grooming facilities.

This is a true leadership position. You'll work alongside your team, supervise active dog playgroups, coach and develop employees, solve problems as they arise, and help ensure every shift runs safely, smoothly, and on schedule.

Whether you've already been leading teams or you're ready to step into your first formal leadership role, we're looking for someone who leads by example, stays calm under pressure, communicates well, and genuinely enjoys helping both people and dogs succeed.

Compensation & Benefits

• $18.00-$20.00 per hour, depending on experience
• Health, dental, and vision insurance
• Holiday pay
• Bring your dog to work for free
• Employee discounts on eligible services
• Opportunities for advancement within our growing company

What You'll Do as a Leader

As a Dog Daycare Team Lead, you will:

• Lead and support the daycare team throughout each shift
• Set the example by following and reinforcing our dog-handling, safety, and operational procedures
• Supervise active dog playgroups while maintaining a calm, safe, and positive environment
• Coach newer employees and help build their confidence, judgment, and dog-handling skills
• Keep daily operations organized and on schedule
• Recognize developing problems and respond calmly before they escape
• Communicate staff, dog, client, or facility concerns to management
• Help manage dog introductions, transitions, meals, medications, and special-care instructions
• Complete incident reports and other documentation accurately and promptly
• Assist with cleaning, sanitizing, yard maintenance, and other hands-on animal care duties
• Jump in wherever needed to help the team succeed

This is a working leadership position. You'll spend your day both leading people and caring for dogs.

Who We're Looking For

You may be a great fit if you:

• Have previous experience as a Team Lead, Shift Lead, Shift Supervisor, Assistant Manager, or similar leadership role
• Have experience working in a dog daycare, boarding kennel, veterinary hospital, grooming salon, animal shelter, or other animal-care environment
• Are a high-performing employee who is ready to step into your first formal leadership position
• Naturally take initiative instead of waiting to be told what to do
• Lead by example and earn the respect of those around you
• Communicate clearly and professionally with coworkers, managers, and clients
• Stay calm, organized, and decisive in a fast-paced environment
• Are dependable, punctual, and accountable
• Enjoy coaching others and helping your team succeed
• Aren't afraid to jump in and help with every aspect of the job

We believe great leaders aren't necessarily the loudest people in the room. They're the ones who consistently demonstrate good judgment, professionalism, reliability, and a willingness to support both their team and the dogs in their care.

What the Job Is Really Like

Dog daycare is active, physical, hands-on work. You'll spend much of your day on your feet, supervising groups of dogs, interacting with clients and coworkers, and helping maintain a clean, safe environment.

You must be comfortable bending, lifting more than 25 pounds, cleaning up after dogs, working outdoors in various weather conditions, and responding quickly when dogs or coworkers need assistance.

If you're looking for a job where every day is different, where your leadership truly matters, and where you'll go home knowing you made a difference-for both your team and hundreds of dogs-this may be exactly what you're looking for.

Qualifications

• Previous work history demonstrating reliability and dependability
• Leadership, training, mentoring, or supervisory experience preferred
• Professional animal-care experience strongly preferred
• Strong communication and interpersonal skills
• Good judgment, organization, and problem-solving abilities
• Ability to work independently while supporting a collaborative team
• Ability to learn and consistently follow established procedures

About The Wags Club

The Wags Club has been a premier Los Angeles dog daycare for 13 years now opening a new Dallas location offering daycare, boarding, and grooming facilities. We pride ourselves on providing exceptional care, maintaining the highest safety standards, and creating a fun, enriching environment for every dog that walks through our doors.

Our Team Leads play a vital role in that mission. They set the tone for the shift, support their coworkers, uphold our standards, and help create an environment where both dogs and employees can thrive.